IP Engineer

Beijing Foreign Enterprise Management Consultants Co.,Ltd.; Querétaro; Vor Ort; MXN 260.000 - 380.000; Vollzeit

Zusammenfassung

Beijing Foreign Enterprise Management Consultants Co.,Ltd. is seeking an onsite NOC Technical Support professional in Querétaro to monitor networks, perform 2nd level restorations and preventive maintenance, and design solutions aligned with customer requirements.

The role requires 12–18 months of technical support experience, strong knowledge of routing and switching, IPv4/IPv6, and QoS, and the ability to work in an international environment with customers and suppliers.

Qualifikationen

• Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields
• Onsite position
• 12–18 months experience in a Technical Support or similar role
• Proven track record within a NOC, IT or ISP environment
• Expertise in protocols: IPV4/IPv6, IGP (OSPF/ISIS), VRRP/BFD/ECP, MPLS (LDP/TE), BGP MP-BGP MPLS L2VPN/L3VPN, QoS, MSTP, QinQ, NTP, SNMP
• Any telecom-related certification is a plus

Aufgaben

• Network surveillance, 2nd level restoration, preventive maintenance & statistics measurements to discover malfunctions and recurring disturbances
• Design technical solutions in accordance with customer needs for requirements given
• Windows maintenance involved, configuration, service migration
• Solve all problems detected and ensure correct handling of similar issues in future
• Analyze site down cases to identify energy, carrier, TX or configuration issues
• Prepare and send shift reports
• Work independently and with teams to maintain skills and competence
• Handle standard problems based on existing procedures
• Manage complex technical situations/projects calmly and professionally
• Work in an international environment with customers and suppliers
• Use telecom knowledge to manage faults and customer demands

Kenntnisse

NOC experience

Routing & Switching

IPv4/IPv6

Fluent English

Analytical skills

Ausbildung

Bachelor’s Degree in Computer Science or related

Tools

SNMP

Jobbeschreibung

• Network surveillance, 2nd level restoration, preventative maintenance & statistics measurements to discover malfunctions and recurring disturbances
• Design technical solutions in accordance with customer needs for requirements given
• Windows Maintenance involved, configuration, service migration.
• Solve all problems detected and ensure the correct handling of similar issues in the future.
• Analyzing all sites down cases to identify if it was due to problems related to energy, carrier, TX or configuration protocol
• Interprets / understands technical information and prepares technical documentation
• Create and send a shift report
• Working independently and within team to keep the competence and skills up to date
• Solves standard problems based on the existing procedures
• Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
• Work in an international environment, with customers and suppliers
• Use effectively telecom knowledge to manage faults and customer demands

Core Competences:

• Customer care & sense of urgency
• Ability to work on own initiative.
• Actively seeks out tasks that help develop skills and knowledge.
• Flexible and adaptable approach to problem solving.
• Actively encourage strong working relationships with other teams.
• Fluent in English: conversation and writing
• Aptitude for quickly learning technical and procedural topics
• Strong analytical and organizational skills
• Self-starter and pro-active
• Strong performance focus
• Work independently, keep own competence and skills up to date
• Basic understanding of network monitoring concepts and management tools.
• Capable of multi-tasking, good time management and prioritization of workload
• Strong knowledge about Routing and Switching, any certification as associate or professional its preferred

Minimum Qualifications & Experience Requirement

• Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
• Onsite position
• Min 12-18 Months experience in a Technical Support or similar role.
• Proven track record within a NOC, IT or ISP environment.
• Expertise in the following protocols :
• IPV4/IPv6
• IGP (OSPF/ISIS)
• HA (VRRP, BFD, ECP)
• MPLS (LDP/TE)
• BGP MP-BGP MPLS L2VPN / L3VPN
• QoS
• MSTP
• QinQ
• NTP
• SNMP

Certifications: Any Certification related to Telecom shall be an added advantage