Coordinador De Viajes Logísticos

Autotransportes Nasira Sa De Cv; García; Remote; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote

Flexible working hours

Training and development

Job summary

Our client is seeking a dedicated Coordinador de Reservas y Experiencias de Viaje to manage client bookings and craft seamless travel plans. This fully remote position lets you work from anywhere with a reliable internet connection, acting as the primary contact from inquiry to post-trip follow-up.

You will coordinate with suppliers, prepare itineraries, handle changes, and ensure visas and documentation are in order, delivering exceptional customer service and unforgettable travel memories.

Qualifications

• Proven experience as a Travel Agent, Reservation Coordinator, or similar role, preferably remote.
• Excellent knowledge of travel booking systems (GDS, online platforms) and CRM software.
• Strong understanding of travel logistics, documentation, and international travel regulations.

Responsibilities

• Manage all aspects of travel reservations (flights, lodging, tours, transfers).
• Understand client preferences, needs, and budget to offer personalized recommendations.
• Coordinate with suppliers to secure bookings and manage logistics.
• Prepare detailed itineraries and present them clearly to clients.
• Handle modifications, cancellations, and client issues during travel.
• Ensure travel documents and visas are communicated and met.
• Maintain knowledge of destinations, regulations and industry trends.
• Use booking systems and CRM to manage client information.
• Seek opportunities to upsell relevant services and gather post-trip feedback.

Skills

Spanish-English fluency

Remote work readiness

Customer service orientation

Education

High school diploma or equivalent

Tools

GDS

CRM software

Online booking platforms

Job description

Coordinador de Reservas y Experiencias de Viaje

Our client, a boutique travel agency specializing in curated experiences, is looking for a dedicated Coordinador de Reservas y Experiencias de Viaje to manage client bookings and ensure seamless travel arrangements. This is a fully remote position, allowing you to work from anywhere with a reliable internet connection. You will be the primary point of contact for clients, handling all aspects of their travel plans from initial inquiry to post-trip follow-up. Your role will involve meticulous planning, proactive problem-solving, and a commitment to delivering exceptional customer service that exceeds expectations. We seek an organized and passionate individual who thrives in a remote environment and loves creating unforgettable travel memories.

Key Responsibilities

• Manage all aspects of travel reservations, including flights, accommodations, tours, transfers, and other travel services.
• Liaise with clients to understand their travel preferences, needs, and budget, providing personalized recommendations.
• Coordinate with a network of trusted suppliers (hotels, airlines, local operators) to secure bookings and manage logistics.
• Prepare detailed travel itineraries and present them to clients in a clear and engaging manner.
• Handle booking modifications, cancellations, and address any client issues or emergencies that may arise during travel.
• Ensure all travel documentation and visa requirements are communicated and met by clients.
• Maintain up-to-date knowledge of travel destinations, regulations, and industry trends.
• Utilize booking systems and CRM software efficiently to manage client information and reservations.
• Proactively seek opportunities to enhance the client's travel experience and upsell relevant services.
• Gather client feedback post-trip to continuously improve service offerings.

Requirements

• Proven experience as a Travel Agent, Reservation Coordinator, or similar role, preferably in a remote setting.
• Excellent knowledge of travel booking systems (GDS, online booking platforms) and CRM software.
• Strong understanding of travel logistics, documentation, and international travel regulations.
• Exceptional customer service, communication (written and verbal), and interpersonal skills.
• Highly organized with meticulous attention to detail and the ability to manage multiple tasks simultaneously.
• Proficiency in Spanish and English is essential. Knowledge of other languages is a plus.
• Ability to work independently, manage time effectively, and maintain productivity in a remote work environment.
• A passion for travel and creating unique travel experiences.
• High school diploma or equivalent; a degree in Tourism or Hospitality is an advantage.
• Must have a reliable internet connection and a suitable home office setup.

Benefits

This fully remote position offers a competitive salary, flexible working hours, and the chance to be part of a growing and passionate travel company. You'll have the opportunity to work with diverse clientele and help craft unique travel adventures. We offer continuous training on new destinations and booking technologies, as well as potential travel familiarization trips. Join our team and help