Coordinador de Soporte al Cliente en Seguros (Híbrido)

Placements24; Morelia; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Placements24 is seeking a Customer Support Coordinator in Morelia, Michoacán. The role focuses on delivering timely assistance to policyholders across phone, email, and chat channels, while coordinating with sales, underwriting, and claims teams to ensure a seamless customer experience.

The ideal candidate has experience in customer service within insurance or financial services, strong communication, and CRM proficiency. A hybrid schedule is required in Morelia.

Qualifications

• Proven experience in customer service or client support.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and calm under pressure.
• Detail-oriented with good organizational skills.
• Ability to work both independently and in a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist policyholders with policy-related questions and administrative tasks.
• Guide customers through filing claims and provide updates on status.
• Process policy changes, updates, and cancellations as requested.
• Maintain accurate customer records in the CRM system.
• Collaborate with sales, underwriting, and claims teams to ensure seamless service.

Job description

Placements24 is seeking a Customer Support Coordinator in Morelia, Michoacán. The role focuses on delivering timely assistance to policyholders across phone, email, and chat channels, while coordinating with sales, underwriting, and claims teams to ensure a seamless customer experience.

The ideal candidate has experience in customer service within insurance or financial services, strong communication, and CRM proficiency. A hybrid schedule is required in Morelia.