Controls Engineer Technical Support

Still Sverige Ab; Guadalupe; A distancia; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Dematic is seeking a Controls Engineer for its Technical Support group, Customer Service. The role involves diagnosing and isolating issues on complex material handling systems using schematics and PLC logic, and providing remote troubleshooting to customers.

The candidate will travel 10-20% to customer sites, work with Allen-Bradley Logix PLC platforms, and collaborate with cross-functional teams to drive productivity and customer satisfaction.

Formación

• Bachelor's degree required.
• 3-5 years in a role providing customer service support.
• Experience with Allen Bradley Logix PLCs.
• Experience with controls hardware troubleshooting.
• Electrical troubleshooting experience a must.
• Strong customer service mentality.
• Strong verbal communication skills over the phone.
• Ability to work independently.
• Ability to work in shifts.

Responsabilidades

• Participates in the support of complex systems that integrate hardware and software.
• Provides support in complex material specification, schematic troubleshooting and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
• Provide troubleshooting expertise to Dematic's customers.
• Travel between 10-20% to different customer locations which may include weekends and overtime.

Conocimientos

Customer service

Verbal communication

Independent work

Shift work

Travel required

Educación

Bachelor's Degree

Herramientas

Allen-Bradley Logix PLC

Siemens PLC

Modicon PLC

Electrical troubleshooting

Descripción del empleo

Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

This is What You Will do in This Role:

• Participates in the support of Complex systems that integrate hardware and software.
• Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
• Provide troubleshooting expertise to Dematic's customers.
• Travel between 10-20% to different customer locations which may include weekends and overtime.

Tasks and Qualifications:

• Bachelor's Degree
• 3 to 5 years of experience in a related field providing Customer Service Support.
• Experience with Allen Bradley Logix PLC controls platforms.
• Experience with controls hardware troubleshooting.
• Siemens and Modicon PLC experience a plus.
• Electrical troubleshooting experience.
• Strong Customer Service mentality.
• Strong verbal communication skills over the phone.
• Ability to work independently.
• Ability to in shifts.