Contact Center Sales Manager

SHA; Cancún; On-site; MXN 360,000 - 600,000; Full time

Job summary

SHA Mexico is seeking a skilled Contact Center Sales Manager to lead a multilingual Reservations team and drive revenue through consultative selling. You will report to the Global Contact Center Manager and shape performance through coaching and KPI-driven insights.

The role requires 5–7 years in leadership, fluency in English and Spanish, and a passion for health and wellness. It emphasizes coaching, analytics, and customer-first service in a fast-paced environment.

Qualifications

• 5–7 years of relevant leadership experience.
• Proficiency in English and Spanish required.
• Analytical and commercial aptitude.
• Passion for health and wellness.
• Motivational leadership qualities.

Responsibilities

• Leadership and coaching responsibilities: the manager leads and trains a senior, multilingual Reservations team, ensuring premium service standards, implementing training and quality plans, and handling VIP requests and conflict resolution.
• Commercial management and funnel optimization: the role involves managing the sales funnel with a focus on consultative conversion, converting leads from various sources, guest recovery, follow-up consistency.
• Analysis and data-driven management: the manager analyzes KPIs and dashboards, identifies demand patterns and customer profiles, and prepares strategic weekly reports.

Skills

Leadership and coaching

Commercial management

Data analysis

Tools

Navision

HubSpot

Ringover

Job description

SHA is a global leader in longevity and scientific well-being, blending medical innovation, integrative therapies, and lifestyle transformation to improve healthspan and quality of life. With nearly two decades of experience, our mission is to empower individuals to lead longer, healthier, and more meaningful lives. Headquartered in Spain with locations in Mexico and soon in the UAE, SHA brings together over 500 professionals across more than 50 specialties, including functional medicine, nutrition, and preventive diagnostics. At the forefront of biomedical science and technology, SHA fosters a collaborative environment focused on innovation, purpose, and excellence. Join a forward-thinking team committed to transforming the future of health at one of the world’s most advanced wellness institutions.

About the Role

The Contact Center Sales Manager will lead and elevate our Health Journey & Reservations Advisors, blending team leadership with commercial performance to maximize revenue through disciplined follow-up and consultative selling. Reporting into the Global Contact Center Manager and Operations Manager at SHA Mexico.

Responsibilities

• Leadership and coaching responsibilities: The manager leads and trains a senior, multilingual Reservations team, ensuring premium service standards, implementing training and quality plans, and handling VIP requests and conflict resolution.
• Commercial management and funnel optimization: The role involves managing the sales funnel with a focus on consultative conversion, converting leads from various sources, guest recovery, follow-up consistency, and maintaining professional communication and closing.
• Analysis and data-driven management: The manager analyzes KPIs and dashboards, identifies demand patterns and customer profiles, and prepares strategic weekly reports. Proficiency in Navision, HubSpot, and Ringover is valued.

Qualifications

• 5–7 years of relevant leadership experience
• Proficiency in English and Spanish required
• Analytical and commercial aptitude
• Passion for health and wellness
• Motivational leadership qualities

Required Skills

• Leadership and coaching
• Commercial management
• Data analysis

Preferred Skills

• Proficiency in Navision, HubSpot, and Ringover

Pay range and compensation package

Compensation details will be discussed during the interview process.

Equal Opportunity Statement

SHA values excellence, evolution, integrity, care, and happiness, and is committed to diversity and inclusivity in the workplace.