Health Journey Sales Leader | Multilingual & Data-Driven

SHA; Cancún; On-site; MXN 360,000 - 600,000; Full time

Job summary

SHA Mexico is seeking a skilled Contact Center Sales Manager to lead a multilingual Reservations team and drive revenue through consultative selling. You will report to the Global Contact Center Manager and shape performance through coaching and KPI-driven insights.

The role requires 5–7 years in leadership, fluency in English and Spanish, and a passion for health and wellness. It emphasizes coaching, analytics, and customer-first service in a fast-paced environment.

Qualifications

• 5–7 years of relevant leadership experience.
• Proficiency in English and Spanish required.
• Analytical and commercial aptitude.
• Passion for health and wellness.
• Motivational leadership qualities.

Responsibilities

• Leadership and coaching responsibilities: the manager leads and trains a senior, multilingual Reservations team, ensuring premium service standards, implementing training and quality plans, and handling VIP requests and conflict resolution.
• Commercial management and funnel optimization: the role involves managing the sales funnel with a focus on consultative conversion, converting leads from various sources, guest recovery, follow-up consistency.
• Analysis and data-driven management: the manager analyzes KPIs and dashboards, identifies demand patterns and customer profiles, and prepares strategic weekly reports.

Skills

Leadership and coaching

Commercial management

Data analysis

Tools

Navision

HubSpot

Ringover

Job description

SHA Mexico is seeking a skilled Contact Center Sales Manager to lead a multilingual Reservations team and drive revenue through consultative selling. You will report to the Global Contact Center Manager and shape performance through coaching and KPI-driven insights.

The role requires 5–7 years in leadership, fluency in English and Spanish, and a passion for health and wellness. It emphasizes coaching, analytics, and customer-first service in a fast-paced environment.