Contact Center Sales Agent (Outbound)

SHA; Cancún; On-site; MXN 180,000 - 240,000; Full time

Job summary

SHA Wellness Clinic in Cancún, Mexico, is seeking an Outbound Sales Agent for its Contact Center. You will proactively reach out to prospects, identify their needs, present personalized solutions, and convert opportunities into reservations, directly contributing to Direct Sales revenue.

You will work with CRM tools, maintain strong customer relationships, and strive to meet and exceed sales targets while delivering a high-level customer experience.

Qualifications

• 2+ years in sales, preferably in a contact center or outbound environment.
• Experience meeting sales targets and KPIs.
• Experience working with CRM systems.
• Strong negotiation and closing skills; results-oriented.
• Spanish: Advanced / Native.

Responsibilities

• Conduct outbound sales calls to prospects, qualified leads and previous customers.
• Identify customer needs and present products and experiences accordingly.
• Convert opportunities into confirmed reservations and follow up as needed.
• Maintain accurate prospect data in the CRM and follow sales processes.
• Meet and exceed individual and team sales targets and KPIs.

Skills

Outbound sales

CRM

Negotiation

Communication

Spanish

Job description

SHA Wellness Clinic is a global leader in integrative health, prevention and longevity, and has been named “World’s Best Wellness Clinic” at the World Spa Awards for multiple consecutive years. Through the SHA Method, we combine cutting-edge medical innovation, proven natural therapies and healthy nutrition to help people achieve and maintain an optimal state of physical, mental and spiritual wellbeing.

Since opening in 2008, SHA has transformed the lives of more than 65,000 guests worldwide and continues to expand its impact, with our flagship in Spain, a new destination in Mexico and future openings in Dubai and the Emirates. SHA is a Green Globe-certified brand with a truly multicultural team, united by a mission to create transformative and memorable experiences for every guest.

We are looking for Outbound Sales Agents to join our Contact Center team. We are seeking results-driven professionals with excellent communication skills and a strong passion for sales and customer service.

You will be responsible for proactively reaching out to prospects and potential customers, identifying their needs, presenting personalized solutions, and converting sales opportunities into confirmed reservations, directly contributing to the growth of Direct Sales revenue.

Sales Agent Outbound is persuasive, organized, proactive, and highly customer-focused, with the ability to build trust during sales conversations and maintain consistent follow-up throughout the sales process to successfully close opportunities.

Responsabilities

• Conduct outbound sales calls to prospects, qualified leads, previous customers, and sales opportunities.
• Contact leads generated through marketing campaigns, the website, forms, social media, databases, referrals, and other demand-generation channels.
• Identify each prospect’s needs, preferences, motivations, and level of interest through effective discovery questions.
• Clearly and engagingly present products, services, programs, experiences, and accommodation options.
• Recommend the most suitable option based on each customer’s needs, preferences, and profile.
• Apply consultative selling techniques to guide prospects throughout their decision-making process.
• Handle objections related to pricing, dates, availability, length of stay, and other potential barriers to purchase.
• Convert sales opportunities into confirmed reservations.
• Conduct timely and structured follow-up with prospects who have not yet completed their reservation.
• Properly manage opportunities within the CRM and keep prospect information accurate and up to date.
• Follow the processes, protocols, quality standards, and tools established by the Contact Center Sales team.
• Maintain a strong knowledge of the products, services, facilities, programs, and experiences offered by SHA.
• Deliver a personalized, high-level customer experience throughout the entire sales process.
• Participate in training sessions, sales coaching, call evaluations, and continuous improvement programs.
• Meet and exceed established individual and team sales targets and KPIs.

Requirements

• 2+ years of experience in sales, preferably in a Contact Center, telephone sales, Outbound Sales, or Telemarketing environment.
• Experience meeting sales targets and KPIs.
• Experience working with CRM systems.
• Strong negotiation and closing skills.Results-oriented and proactive.
• Spanish: Advanced / Native.

SHA is more than a workplace; it is a unique environment where nature, science and purpose meet. Every day, our team helps people transform their lives, and you will grow alongside extraordinary people in an environment built on excellence and genuine care.

We are committed to diversity, equity and inclusion. You will join a truly international team, with women and men in leadership, and a culture where different perspectives are valued and everyone can grow based on merit and talent.

If you want your work to matter this much, and you are ready to create meaningful commercial partnerships while helping organisations and their people invest in lasting wellbeing, we would love to hear from you.