Customer Sales Manager

PlacidWay, LLC; México; A distancia; MXN 1.636.000 - 2.182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Quarterly commissions

PTO

Professional development

CRM and AI-powered tools

Growth opportunities

Descripción de la vacante

PlacidWay LLC is seeking a motivated, results-driven Sales Manager to lead a remote sales team focused on patient and client acquisition in the medical tourism sector. You will drive revenue growth, manage key relationships, and optimize sales operations.

If you have strong B2C and B2B sales experience, a background in BPO or service environments, and a passion for leadership and closing deals, this role offers a high-impact opportunity to contribute to PlacidWay’s global growth.

Formación

• 5+ years of experience as a Sales Manager or in sales leadership.
• Strong experience in B2C and B2B customer service and sales.
• Background in BPO, call center, or service-oriented industries.
• Proven ability to close deals and lead sales teams.
• Experience with cold calling, outbound sales, and pipeline management.
• Strong understanding of sales KPIs, forecasting, and performance analysis.
• Hands-on experience with CRM platforms.
• Excellent communication, negotiation, and interpersonal skills.
• English language proficiency is a must.

Responsabilidades

• Lead and scale a high-performing customer service sales team.
• Develop and maintain relationships with key accounts and high-value clients.
• Own daily sales pipeline, forecast accurately, and move prospects through stages.
• Drive revenue growth by meeting targets and adjusting strategies.
• Mentor junior sales and customer service staff to reach goals.
• Oversee full sales cycle from prospecting to closing.
• Leverage CRM and AI tools to manage leads and data.
• Analyze sales performance and provide KPI reports.
• Continuously improve sales processes for efficiency and scalability.

Conocimientos

Sales leadership

B2C and B2B sales

CRM platforms

Lead generation & cold calling

Communication & negotiation

Herramientas

Salesforce

Descripción del empleo

About PlacidWay

PlacidWay is a USA-based global medical tourism marketplace connecting patients with accredited, trusted, and high-quality medical providers worldwide. As a leader in the medical tourism industry, PlacidWay helps patients access affordable treatments abroad while supporting providers with technology-driven solutions, digital tools, and global exposure. Our mission is to make healthcare more accessible, transparent, and patient-centered through innovation and world-class service.

This is a fully remote position.

Role Summary

We are seeking a motivated, results-driven Sales Manager to lead and scale a high-performing customer service sales team focused on patient and client acquisition within the medical tourism sector. This role is responsible for driving revenue growth, managing key client relationships, optimizing sales operations, and mentoring team members to consistently exceed performance targets.

If you have strong B2C and B2B sales experience, a background in BPO or service-oriented environments, and a passion for leadership and closing deals, this role offers a high-impact opportunity to contribute to PlacidWay’s global growth.

Key Responsibilities

Key Account & Client Relationship Management
Develop and manage strong, long-term relationships with key accounts and high-value clients. Serve as the primary point of contact to ensure clear communication, exceptional customer satisfaction, and sustained revenue growth. Proactively engage with patients and prospective clients, guiding them through the decision-making process and closing sales.

Sales Pipeline & Opportunity Management
Own and actively manage the daily sales pipeline to ensure consistent lead follow-up, accurate forecasting, and efficient movement of prospects through each stage of the sales funnel. Identify bottlenecks early and take corrective action to maintain momentum.

Revenue Growth & Target Achievement
Drive consistent revenue growth by meeting and exceeding weekly, monthly, and quarterly sales targets. Monitor performance against goals and adjust sales strategies, tactics, and priorities as needed to align with company objectives.

Team Leadership & Development
Lead by example in a fast-paced, performance-driven environment. Build, mentor, and train junior sales and customer service team members, providing coaching, feedback, and support to help them achieve individual and team goals.

Sales Strategy & Execution
Oversee and execute the full sales cycle—from prospecting and qualification to negotiation and closing. Identify new sales opportunities, maximize conversion rates, and ensure sales activities are aligned with overall business strategy.

Client Communication & Negotiation
Leverage strong communication and interpersonal skills to understand client needs, handle objections, negotiate terms, and successfully close deals. Ensure client expectations are managed effectively throughout the sales process.

CRM, AI & Sales Tools Management
Utilize CRM platforms (such as Salesforce) and AI-enabled sales tools to manage leads, track customer interactions, maintain accurate records, and support data-driven decision-making.

Data Analysis & Performance Reporting
Analyze sales performance, pipeline metrics, and key KPIs. Prepare regular reports and insights to evaluate results, identify trends, and inform strategic improvements.

Sales Process Optimization
Continuously assess and improve sales processes, workflows, and tools to increase efficiency, scalability, and overall sales effectiveness.

Requirements

• 5+ years of experience as a Sales Manager or sales leadership role.
• Strong experience in B2C and B2B customer service and sales
• Background in BPO, call center, or service-oriented industries
• Proven ability to close deals and lead sales teams
• Experience with cold calling, outbound sales, and pipeline management
• Strong understanding of sales KPIs, forecasting, and performance analysis
• Hands-on experience with CRM platforms
• Excellent communication, negotiation, and interpersonal skills
• English language proficiency is a must

What We Offer

• Competitive base salary with performance-based increases
• Quarterly commissions and bonus programs
• Paid Time Off (PTO) to support work-life balance
• Continuous training, feedback, and professional development
• Access to advanced CRM and AI-powered sales tools
• Long-term growth opportunities within a global medical tourism leader

Why Join PlacidWay?

At PlacidWay, we value initiative, accountability, teamwork, and performance excellence. This role offers the opportunity to lead, grow, and make a meaningful impact in a rapidly expanding global healthcare marketplace.