Consultor(a) de Experiencia del Cliente en Hotelería - Remoto

Grupo Salinas; Estado de México; Hybride; MXN 482 000 - 758 000; Temps partiel

Avantages offerts par ce poste

Remote work

Contract-based project

Résumé du poste

Grupo Salinas is seeking a highly skilled Customer Experience Consultant in Hospitality to advise hotels and resorts on enhancing guest satisfaction and loyalty. This fully remote contract-based role involves analyzing customer journeys, identifying pain points, and delivering strategic recommendations from a remote workspace.

The ideal candidate will have a deep understanding of the guest experience lifecycle, strong analytical abilities, and the capacity to communicate complex strategies to

Qualifications

• Bachelor's degree in Hospitality Management, Marketing, Business, or related field.
• Minimum of 5 years of experience in customer experience management, guest relations, or related role within hospitality.
• Proven ability to analyze customer data and translate insights into actionable strategies.
• Strong understanding of the guest journey in hotels and resorts.
• Excellent analytical, problem-solving, and critical thinking skills.
• Outstanding written and verbal communication skills, with strong presentation abilities.
• Proficiency in data analysis tools and presentation software.
• Experience working remotely and managing projects independently is essential.
• Knowledge of various hotel operational areas (front desk, F&B, housekeeping).
• A passion for service excellence and guest satisfaction.

Responsabilités

• Audit customer service processes and guest touchpoints within hotels and resorts.
• Analyze guest feedback data to identify trends and areas for improvement.
• Develop personalized strategies and action plans for clients to enhance guest satisfaction, loyalty, and retention.
• Advise on service standards, staff training programs, and operational enhancements to optimize the guest experience.
• Collaborate with client teams to implement recommended changes and monitor their effectiveness.
• Prepare detailed reports and presentations outlining findings and strategic recommendations.
• Stay abreast of latest trends and best practices in customer experience management within hospitality.
• Provide expert guidance on technology solutions that can improve guest interactions.
• Facilitate virtual workshops and training sessions for client staff on customer service excellence.
• Evaluate the competitive landscape and benchmark client performance against industry leaders.

Connaissances

Customer experience

Data analysis

Remote work

Hospitality knowledge

Presentation skills

Formation

Bachelor's degree in Hospitality Management

Outils

Excel

PowerPoint

Description du poste

Grupo Salinas is seeking a highly skilled Customer Experience Consultant in Hospitality to advise hotels and resorts on enhancing guest satisfaction and loyalty. This fully remote contract-based role involves analyzing customer journeys, identifying pain points, and delivering strategic recommendations from a remote workspace.

The ideal candidate will have a deep understanding of the guest experience lifecycle, strong analytical abilities, and the capacity to communicate complex strategies to