Especialista en Experiencia de Clientes Remotos

Bbva México

Saltillo

Hybrid

MXN 180,000 - 240,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Paid time off

Fully remote work

Job summary

Our client, a forward-thinking digital hospitality platform, seeks an empathetic Especialista en Gestión de Experiencias de Clientes Remotos to ensure exceptional support for clients worldwide. This fully remote position places you as the primary contact, addressing inquiries, resolving issues, and enhancing satisfaction from your home office.

The ideal candidate demonstrates outstanding communication, strong problem-solving skills, and a passion for virtual customer service.

Qualifications

Experience in customer service, client support, or related roles, preferably remote.
Excellent verbal and written communication in Spanish.
Strong problem-solving abilities and a customer-first attitude.
Ability to manage multiple tasks in a remote work environment.

Responsibilities

Respond to customer inquiries via email, chat, and phone promptly and professionally.
Provide comprehensive support and resolve client issues to ensure satisfaction.
Identify opportunities to improve the client experience and streamline processes.
Document interactions and resolutions in the CRM system for traceability.
Collaborate with product and technical teams to address complex needs.
Educate clients on product features and best practices to maximize value.
Contribute to FAQs and self-help resources for clients.
Monitor feedback and trends to recommend service improvements.
Maintain up-to-date knowledge of company services and offerings.
Foster long-lasting client relationships through exceptional service.