Remote Hospitality Guest Experience Consultant

Placements24; Tuxtla Gutiérrez; Hybrid; MXN 636,000 - 1,526,000; Part time

Job summary

Placements24 is seeking a seasoned Consultor de Experiencia del Cliente en Hotelería for a fully remote, contract-based role. You will analyze guest journeys, identify pain points, and develop strategic recommendations to elevate guest satisfaction and loyalty across hotels and resorts.

The role requires deep knowledge of the guest experience lifecycle, strong analytical skills, and the ability to communicate complex strategies to diverse stakeholders.

Qualifications

• Bachelor's degree in Hospitality Management, Marketing, Business or related field required.
• Minimum of 5 years of experience in customer experience management or related roles within hospitality.
• Proven ability to analyze customer data and translate insights into actionable strategies.

Responsibilities

• Conduct audits of customer service processes and guest touchpoints in hotels and resorts.
• Analyze guest feedback data (surveys, reviews, social media) to identify trends and areas for improvement.
• Develop personalized strategies and action plans to enhance guest satisfaction, loyalty and retention.
• Advise on service standards, staff training programs, and operational enhancements to optimize guest experience.
• Collaborate with client teams to implement changes and monitor effectiveness.
• Prepare detailed reports and presentations outlining findings and recommendations.
• Stay abreast of trends and best practices in customer experience management in hospitality.
• Provide guidance on technology solutions to improve guest interactions.
• Facilitate virtual workshops and training sessions for client staff on customer service excellence.
• Evaluate competitive landscape and benchmark client performance against industry leaders.

Skills

Analytical skills

Strong communication

Presentation skills

Remote work experience

Project management

Education

Bachelor's degree in Hospitality Management, Marketing, Business

Tools

Data analysis tools

Presentation software

Job description

Placements24 is seeking a seasoned Consultor de Experiencia del Cliente en Hotelería for a fully remote, contract-based role. You will analyze guest journeys, identify pain points, and develop strategic recommendations to elevate guest satisfaction and loyalty across hotels and resorts.

The role requires deep knowledge of the guest experience lifecycle, strong analytical skills, and the ability to communicate complex strategies to diverse stakeholders.