Computer Operations Specialist

Sensata Technologies; Aguascalientes; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Sensata Technologies is seeking a Computer Operations Specialist in Mexico to support day-to-day enterprise tech services, resolve user issues promptly, and maintain system reliability across deployments.

You will balance production support with incoming requests, prioritize work to minimize disruption, document standards, and collaborate with vendors and cross-functional teams to enhance end-user experience while upholding service levels.

Formación

• University degree or equivalent experience required.
• Strong communication and customer service orientation.
• Ability to plan, prioritize and organize work to meet targets.

Responsabilidades

• Assists with routine tasks following detailed instructions.
• Coordinates on-site desktop support for PC hardware/software needs.
• Develops and communicates technical standards and ensures compliance.
• Maintains system documentation for testing and validation.
• Performs post-implementation support and identifies root causes.
• Collaborates with vendors to analyze and troubleshoot solutions.
• Identifies new desktop solutions aligned with business objectives.
• Participates in training of fellow desktop administrators.

Conocimientos

Analytical thinking

Customer service

Communication

Teamwork

Time management

Problem solving

Planning and organizing

Educación

Bachelor's degree or equivalent

Descripción del empleo

The Computer Operations Specialist supports the day-to-day operation of enterprise technology services by providing timely resolution of user issues, maintaining system reliability, and supporting technology deployments. This role effectively balances production support requirements with incoming user requests, prioritizing work to minimize business disruption and maintain service levels. Through technical expertise, attention to detail, and a commitment to customer satisfaction, the Computer Operations Specialist delivers dependable IT support and contributes to a positive end-user experience.

General Responsibilities

• Assists with routine tasks, that are commonly associated with operating a computer in accordance with detailed instructions
• Coordinates on-site desktop support to business with PC Hardware/software needs
• Assists, develops and communicates technical, systems and application standards and ensures compliance with existing standards
• Participates the maintenance of systems through completing documentation for testing and validation
• Performs post-implementation support, identifying root cause with strategic solutions to problems
• Works with vendors to analyze and troubleshoot solutions
• Help identify new solutions and services for the desktop support team that align with business objectives
• Participate in the training of fellow desktop administrators in organizational processes

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
• Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
• Teamwork - Ability to work with others and work synergistically with fellow team-members
• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
• Resilience - Ability to work under pressure and prioritize

Additional Responsibilities: Basic understanding of network equipment AV equipment Manufacturing Computing equipment

Additional Qualifications: Fluent in English and Spanish Basic understanding of Linux Desktop #LI-JG1

SmarterTogether Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication As OneSensata, we are working together to make things work together

Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.

Learn more at Sensata.com and follow Sensata Technologies on LinkedIn, Facebook, Instagram and X.

Note to applicants for positions in the United States:

Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the “Know Your Rights: Workplace Discrimination is Illegal” Poster.

Sensata Technologies, Inc. (US) participates in E-Verify.

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If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact [e-mail]

Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.