Community Experience Lead — Member Engagement & Events

WeWork Mexico Co, S. de R.L. de C.V.; Ciudad de México; Presencial; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

WeWork Mexico Co, S. de R.L. de C.V. is seeking a Community Lead to drive member experiences and engagement at our Mexico City location. You will manage events, move-ins, and daily operations while ensuring we meet WeWork standards and support Enterprise clients where applicable.

The role emphasizes member-centric service, proactive problem solving, and collaboration with Sales and Operations to grow a thriving community.

Formación

• Bachelor’s Degree or equivalent experience.
• Proficient in English.
• 3+ years of experience in hospitality.
• Strong interpersonal and networking skills.
• Strong verbal and written communication skills.
• Excellent organizational abilities and multitasking.

Responsabilidades

• Conduct quarterly owned-account conversations to maximize membership value.
• Anticipate member needs to enhance personalized experiences.
• Follow up on low ratings and improve service using Medallia data.
• Coordinate move-in activities and new member orientation.
• Set up and host weekly community events and promote attendance.
• Liaise with building operations to maintain space and safety.
• Provide VIP tours and hand off growth conversations to Sales.

Conocimientos

Hospitality experience

English proficiency

Interpersonal skills

Written communication

Organizational skills

Educación

Bachelor’s Degree

Descripción del empleo

WeWork Mexico Co, S. de R.L. de C.V. is seeking a Community Lead to drive member experiences and engagement at our Mexico City location. You will manage events, move-ins, and daily operations while ensuring we meet WeWork standards and support Enterprise clients where applicable.

The role emphasizes member-centric service, proactive problem solving, and collaboration with Sales and Operations to grow a thriving community.