Collections Manager

GoodLeap; Ciudad de México; Presencial; MXN 950.000 - 1.050.000; Jornada completa

Descripción de la vacante

GoodLeap is seeking a Collection Manager to oversee the company’s financial collections at our CDMX office. The role leads the collections team, aligns cross‑functional partners, and drives strategies to maximize successful debt recovery.

Requirements include a finance‑oriented bachelor’s degree or equivalent, 3–5 years in credit/collections, 2+ years in leadership, and fluency in English and Spanish. Compensation is MXN 950,000 to 1,050,000 yearly plus benefits.

Formación

• Bachelor’s degree or equivalent work experience in finance.
• 3–5 years of credit and collections experience; sales, negotiation and persuasion tools.
• 2+ years of management experience.
• Excellent verbal and written communication skills.
• Bilingual in English/Spanish required.

Responsabilidades

• Oversee, manage, and audit collections strategies, processes, and reporting to ensure effectiveness, accuracy, and compliance requirements and expectations.
• Serve as the primary onsite leader for the CDMX office, guiding multiple GoodLeap departments.
• Create and implement strategies to increase successful collections of outstanding debt.
• Recruit, hire, train and evaluate potential team members based on projected collections.
• Collaborate with internal and external departments to enhance collections strategies, processes, and performance.
• Implement credit policies and procedures that meet our corporate objectives.

Conocimientos

Communication skills

Bilingual

People management

Negotiation

Attention to detail

Educación

Bachelor’s degree or equivalent

Descripción del empleo

About GoodLeap

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

About GoodLeap

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Collection Manager oversees the company’s financial collection department. They supervise staff to ensure all money owed to the company is billed and received correctly and in a timely fashion. The manager is also responsible for the supervision of the collections staff. In addition, this role will work directly and in partnership with supervising other departments located in the CDMX office. Bilingual Spanish/English required.

Essential Job Duties And Responsibilities

• Oversee, manage, and audit collections strategies, processes, and reporting Job to ensure effectiveness, accuracy, and compliance requirements and expectations are achieved
• Serve as the primary onsite leader for the CDMX office, providing guidance, support, and operational oversight across multiple GoodLeap departments while fostering cross‑functional partnership and organizational effectiveness.
• Create and implement strategies to increase the number of successful collections of outstanding debt.
• Recruit, hire, train and evaluate potential team members based on projected collections.
• Collaborate and partner with internal and external departments and personnel to enhance collections strategies, processes, and performance
• Implement credit policies and procedures that meet our corporate objectives.

Required Skills, Knowledge And Abilities

• Bachelor’s degree, preferably in finance OR equivalent work experience
• 3-5 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• 2+ years management experience
• Excellent verbal and written communication skills
• Bilingual in English/Spanish required

Compensation: MXN $950,000 - $1,050,000 annually

Additional Information Regarding Job Duties And Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.