Collections Analyst

Epicor; Monterrey; Presencial; MXN 515.641 - 773.461; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health and wellness benefits

Opportunities for mentorship and career development

Free LinkedIn Learning licenses

Education Support programs

Inclusive workplace policies

Work-life balance policies

Comprehensive support for international relocations

Descripción de la vacante

Epicor in Monterrey, Nuevo León is seeking a dedicated account manager focused on resolving delinquent accounts and ensuring effective collections. Responsibilities include reviewing bills, making calls to customers, and preparing monthly reports. The ideal candidate will have a Bachelor’s degree in Accounting or Finance and experience in customer service or collections. The role offers comprehensive health benefits, career development opportunities, and a supportive work environment.

Formación

• Recent graduate with a Bachelor’s degree in Accounting or Finance.
• Experience in Customer Service or Credit and Collections areas.
• Proven ability to resolve disputes and improve collections performance.

Responsabilidades

• Review outstanding bills and contact customers to resolve delinquent accounts.
• Make a minimum of 35 outgoing calls per day to engage customers.
• Prepare monthly reports on the status of credits and collections.

Conocimientos

Effective verbal and written communication skills

Organizational and time-management skills

Ability to work independently and collaboratively

Strong knowledge of credit and collection processes

Educación

Bachelor’s degree in Accounting or Finance

Herramientas

Reporting tools and systems for credit and collections analysis

Descripción del empleo

Focused on managing delinquent accounts, this role involves contacting customers to resolve outstanding bills, reducing past‑due dollars, and ensuring consistent achievement of forecasted collections goals.

What You Will Be Doing

• Review outstanding bills and contact customers to resolve delinquent accounts as per established policies and procedures.
• Strive to consistently meet or exceed monthly collection forecasts for assigned regions.
• Make a minimum of 35 outgoing calls per day to engage customers and secure payments.
• Identify customer disputes, document them in the system, and escalate as needed.
• Work closely with management to reduce significant dollars at risk and improve collection goals.
• Manage and maintain all customer accounts within the assigned collection region.
• Prepare monthly reports on the status of credits and collections.
• Maintain close working relationships with internal teams, customers, and ESC management.
• Keep management informed of potential bad debt accounts and prepare accounts for escalation or collections when necessary.

What You Will Likely Bring

• Recent graduate with a Bachelor’s degree in Accounting or Finance.
• Experience in Customer Service or Credit and Collections areas.
• Effective verbal and written communication skills to engage with internal and external customers.
• Strong organizational and time‑management skills to prioritize tasks effectively.
• Ability to work independently and collaboratively in a fast‑paced environment.

What Could Set You Apart

• Strong knowledge of credit and collection processes.
• Proven ability to resolve disputes and improve collections performance.
• Excellent analytical and problem‑solving skills.Adaptability and responsiveness to internal and external customer needs.
• Proficiency with reporting tools and systems for credit and collections analysis.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well‑being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal‑setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work‑Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role – but your experience doesn’t match every qualification of the job description, that’s okay – consider applying regardless.

We are an equal‑opportunity employer.