Revenue Specialist I - MEX

WWEX Group; Monterrey; Presencial; MXN 516.173 - 688.231; Jornada completa

Descripción de la vacante

WWEX Group in Monterrey is looking for a Revenue Specialist I to serve as the first contact for customer billing issues, focusing on timely repayment plans and minimizing revenue loss. Responsibilities include performing collection duties, responding to inquiries, and coordinating with other departments on invoicing questions.

The ideal candidate will have a Bachelor's degree in finance or accounting and at least one year of experience in collections or customer service. The position is office-based and requires strong communication and critical thinking skills.

Formación

• Minimum of 1 year experience in Collections, Finance or Customer Service.

Responsabilidades

• Perform collection duties associated with outstanding balances and delinquent accounts.
• Respond to incoming calls and e-mails in multiple systems.
• Keep detailed notes on customer accounts to ensure continued follow up for account resolution.
• Meet KPI Standards as per the company procedures.
• Coordinate responses to questions and complaints regarding invoicing.
• Escalate advanced customer issues or higher balance account concerns.
• Maintain knowledge of other Ops departments and/or systems.
• Convert customers payment methods to electronic/autopay.
• Communicate payment issues with the sales team.
• Remedy returned, declined and fraudulent payments.
• Research misapplied/unpaid payments applicable to past due accounts.
• Arrange payment plans for customers.

Conocimientos

Communication in English language, both written and verbal

Critical thinking

Organization

Resourceful

Time management

Analytical

Basic knowledge of industry

Basic knowledge of red flags

Educación

Bachelor’s degree in finance, accounting or equivalent preferred

Descripción del empleo

The Revenue Specialist I serves as the first point of contact for customer billing issues and past due balances. They work to ensure timely repayment plans are made and collection efforts are handled correctly to minimize revenue loss. They will focus on monitoring and resolving past due balances, to ensure new customers are set up correctly for billing purposes, and research billing and payment inquiries as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs collection duties associated with outstanding balances and delinquent accounts.
• Responds to incoming calls and e-mails in multiple systems.
• Keeps detailed notes on customer accounts to ensure continued follow up for account resolution.
• Meets KPI Standards as per the company procedures.
• Responsible for coordinating either direct or through collaboration with other departments, responses to questions and complaints regarding invoicing.
• Escalates advanced customer issues or higher balance account concerns to second and third tier for additional review.
• Maintains high level knowledge of other Ops departments and/or systems.
• Converts customers payment methods to electronic/autopay.
• Communicate payment issues with the sales team.
• Remedies returned, declined and fraudulent payments that occur with past due accounts.
• Research misapplied/unpaid payments when applicable to past due accounts.
• Arrange payment plans for customers that would otherwise be sent to an outside collections agency.

Suspends accounts as needed and monitors suspended accounts for payment in the case of reactivation. Work closely with Collections and Billing teams as well as Corporate locations in the resolution of day-to-day and payment issues.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Communication in English language, both written and verbal
• Critical thinking.
• Organization.
• Resourceful.
• Time management.
• Analytical.
• Basic knowledge of industry.
• Basic knowledge of red flags.

QUALIFICATIONS:

• Bachelor’s degree in finance, accounting or equivalent preferred.
• Minimum of 1 year experience in Collections, Finance or Customer Service.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is performed in a general office environment.