Cloud Support & Solutions Engineer

Nasdaq; Chihuahua; On-site; MXN 600,000 - 900,000; Full time

Job summary

Nasdaq in Chihuahua, Mexico, is seeking an experienced Application Support specialist to provide technical help to customers using ticketing platforms and cloud applications. You will collaborate with the development team to address enhancements and fixes, ensure timely issue resolution within SLAs, and coordinate with related teams for seamless integrations.

A Bachelor's degree and 6+ years of experience are required.

Qualifications

• Bachelor's degree required; comparable experience may be substituted.
• At least 6 years of experience in application support.

Responsibilities

• Provide technical help to customers using ticketing platforms.
• Support clients using the platform/apps (Cloud).
• Collaborate with Dev team for enhancements and bug fixes.
• Work to resolve issues within SLAs.
• Coordinate with integration teams to resolve customer issues promptly.
• Assist with billing inquiries, service requests, and sales support.
• Maintain good customer relations and resolve complaints according to consumer law.
• Suggest improvements based on customer surveys and feedback.

Skills

Customer support

Troubleshooting

SLA adherence

Clear communication

Education

Bachelor's degree

Tools

Ticketing platforms

Job description

Nasdaq in Chihuahua, Mexico, is seeking an experienced Application Support specialist to provide technical help to customers using ticketing platforms and cloud applications. You will collaborate with the development team to address enhancements and fixes, ensure timely issue resolution within SLAs, and coordinate with related teams for seamless integrations.

A Bachelor's degree and 6+ years of experience are required.