Cloud Reliability Analyst: SLA-Driven Cloud Support

EPIND Epicor India; Monterrey; Presencial; MXN 688.231 - 1.032.346; Jornada completa

Descripción de la vacante

EPIND Epicor India is seeking a Cloud Reliability Analyst to join its Global Cloud Services team. The role involves investigating technical issues for customers using Epicor cloud-hosted solutions, ensuring high customer satisfaction and compliance with SLAs.

Key responsibilities include analyzing incidents, communicating with customers, and preparing technical documentation. Candidates should have 2+ years in technical support or cloud operations, with excellent communication skills and familiarity with various cloud platforms.

Formación

• 2+ years of experience in technical support, cloud operations, or systems administration.
• Strong understanding of IT infrastructure and cloud technologies.
• Excellent verbal and written communication skills; fluent in English.

Responsabilidades

• Investigate and resolve customer-reported technical issues.
• Communicate with customers throughout issue lifecycle.
• Prepare and provide detailed execution instructions.

Conocimientos

Technical Support

Cloud Operations

Troubleshooting

Customer Service

PowerShell

Microsoft Azure

AWS

GCP

Educación

Bachelor's degree or equivalent experience

Herramientas

Microsoft SQL Server

VMware

Hyper-V

Descripción del empleo

EPIND Epicor India is seeking a Cloud Reliability Analyst to join its Global Cloud Services team. The role involves investigating technical issues for customers using Epicor cloud-hosted solutions, ensuring high customer satisfaction and compliance with SLAs.

Key responsibilities include analyzing incidents, communicating with customers, and preparing technical documentation. Candidates should have 2+ years in technical support or cloud operations, with excellent communication skills and familiarity with various cloud platforms.