Cloud Consultant

Infor; Ciudad de México; Híbrido; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Infor Consulting Services in Mexico City seeks a Techno-Functional Workforce Management (WFM) Consultant to support critical customer accounts across the Americas. You will deliver expert application support, issue resolution, and ongoing system optimization while collaborating with Product Development, R&D, Cloud Operations, and Global Support.

The role balances functional expertise with technical capability, offering exposure to Infor WFM products and opportunities to drive customer success on

Formación

• Experience supporting Infor WFM or similar solutions.
• Functional expertise in Time & Attendance and MVS.
• Experience in customer-facing support environments.
• Fluent English required.

Responsabilidades

• Manage and resolve customer support requests related to Infor Workforce Management solutions, ensuring timely and high-quality outcomes.
• Collaborate directly with customers to understand business requirements, troubleshoot issues, and deliver effective solutions.
• Analyze and interpret client requirements, drafting functional/technical programming specifications as required.
• Configure, analyze, and support Workforce Management modules including Time & Attendance and MVS.
• Develop and maintain technical solutions utilizing Java, Oracle SQL, Groovy scripting, and Cognos reporting tools.
• Partner with internal teams across Development, R&D, Cloud Operations, and Professional Services to address complex customer challenges.
• Monitor system performance and identify opportunities to improve application stability, efficiency, and user experience.
• Contribute to knowledge sharing and continuous improvement initiatives that strengthen service delivery and customer satisfaction.

Conocimientos

Time & Attendance

Multi-View Scheduler (MVS)

English proficiency

Customer-facing support

Herramientas

Java

Oracle SQL

Groovy scripting

Cognos reporting

Descripción del empleo

Description Infor is seeking a Techno-Functional Workforce Management (WFM) Consultant to support critical customer accounts across the Americas within our Infor Managed Services (IMS) organization. This role plays a key part in ensuring customers maximize the value of Infor WFM solutions through expert application support, issue resolution, and ongoing system optimization. The successful candidate will serve as a trusted partner to customers while collaborating closely with cross-functional teams across Product Development, R&D, Cloud Operations, Professional Services, and Global Support. This position requires a balance of functional expertise and technical capability, enabling effective delivery of customer outcomes and operational excellence. The role offers significant exposure to Infor’s Workforce Management product suite and opportunities to contribute to customer success on a global scale.

Department: Infor Consulting Services Location: Mexico City Description Infor is seeking a Techno-Functional Workforce Management (WFM) Consultant to support critical customer accounts across the Americas within our Infor Managed Services (IMS) organization. This role plays a key part in ensuring customers maximize the value of Infor WFM solutions through expert application support, issue resolution, and ongoing system optimization. The successful candidate will serve as a trusted partner to customers while collaborating closely with cross-functional teams across Product Development, R&D, Cloud Operations, Professional Services, and Global Support. This position requires a balance of functional expertise and technical capability, enabling effective delivery of customer outcomes and operational excellence. The role offers significant exposure to Infor’s Workforce Management product suite and opportunities to contribute to customer success on a global scale.

A Typical Day In The Life Includes

• Manage and resolve customer support requests related to Infor Workforce Management solutions, ensuring timely and high-quality outcomes.
• Collaborate directly with customers to understand business requirements, troubleshoot issues, and deliver effective solutions.
• Responsible for analyzing and interpreting client requirements, drafting functional/technical programming specifications as required.
• Configure, analyze, and support Workforce Management modules including Time & Attendance and Multi-View Scheduler (MVS).
• Develop and maintain technical solutions utilizing Java, Oracle SQL, Groovy scripting, and Cognos reporting tools.
• Partner with internal teams across Development, R&D, Cloud Operations, and Professional Services to address complex customer challenges.
• Monitor system performance and identify opportunities to improve application stability, efficiency, and user experience.
• Contribute to knowledge sharing and continuous improvement initiatives that strengthen service delivery and customer satisfaction.

Basic Qualifications

• Previous experience supporting, configuring, or administering Infor Workforce Management (WFM) solutions.
• Hands-on functional expertise with Time & Attendance and working knowledge of Multi-View Scheduler (MVS).
• Technical experience with Java development, Oracle SQL, Groovy scripting, and/or Cognos reporting.
• Experience working in a customer-facing support, managed services, or application support environment.
• Full proficiency in English.
• Ability to work on-site three days per week as part of a hybrid work model.
• Legal authorization to work permanently in Mexico for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications

• Experience working as a techno-functional consultant supporting both business processes and technical configurations.
• Prior experience supporting Infor WFM in a managed services or post-production support model.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with cloud-based environments, system migrations, or application modernization initiatives.

Location

• Montes Urales Norte 505, Lomas de Chapultepec, Miguel Hidalgo, 11000 Mexico City

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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