Client Service Specialist, Associate

Infor

Estado de México

Presencial

MXN 133.920 - 178.560

Jornada completa

14 días+

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Descripción de la vacante

A leading technology company is seeking an Associate Client Service Specialist to provide quality customer support through various channels. Key responsibilities include managing customer inquiries, assisting with transactions, and documenting support procedures. Ideal candidates should possess strong customer management skills and be bilingual in English and Spanish. This full-time position is based in Mexico City and offers a dynamic team environment.

Formación

Experience supporting a software application.
Ability to respond to customer queries efficiently.
Willingness to assist with training team members.

Responsabilidades

Interact with customers and manage inquiries via phone and email.
Assist customers with transactions on the Infor Nexus platform.
Document support procedures for common issues.

Conocimientos

Customer management skills

Verbal communication in English

Verbal communication in Spanish

Teamwork

Familiarity with Microsoft Office

Herramientas

CRM support tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Descripción del empleo

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Join to apply for the Client Service Specialist, Associate role at Infor

We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.

A Day In The Life Typically Includes:

* Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
* Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
* Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
* Communicate with partners and various. departments within our organization to ensure an integrated approach to managing our customers’ relationships.
* Administer customer training on various functions.
* Document support procedures and solutions for common issues.
* Assist with training team members.

Basic Qualifications:

* Customer Service and/or Operations experience supporting a software application.
* Customer management skills.
* Verbal and written communication both in English and Spanish.
* Experience working in a team environment.
* Experience working with Microsoft Office applications (Excel, Word, PowerPoint.)

Preferred Qualifications:

* Experience working in supply chain management and/or logistics management.
* Experience with Freight Forwarders, Logistics Service Providers and Carriers.
* Experience with International Trade, Incoterms.
* Experience with EDI or technical mapping.

Note:

* MX Team comes 3 times a week (from Tuesday to Thursday) so that they are all together for team collaboration.
* Current MX team schedule is 8:30am - 5:30pm PST with 1 hour lunch.
* Work during MX holidays that falls within weekdays (team rotation schedule.)

Location: Infor Mexico City, Mexico

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read [2] here.

References

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1. https://www.kochind.com/about/business-philosophy
2. https://www.infor.com/about/privacy