Cloud Adoption Technical Account Manager I

Google LLC; Ciudad de México; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Google LLC in Mexico City is seeking a Technical Account Manager I for Google Cloud Consulting (Spanish, English). You will guide customers through Google Cloud adoption and manage the delivery of Cloud Consulting engagements to drive customer success.

Responsibilities include leading implementation journeys, coordinating with cross‑functional teams, and developing strategic roadmaps based on customer needs.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations, technical support, escalation management, or consulting.
• Ability to communicate in Spanish and English fluently to support client relationship management in this region.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey and managing timelines, milestones, migration goals, and transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development, coordinating across multiple work streams and teams to maintain momentum.
• Develop relationships with stakeholders to understand customer’s business, create strategic roadmaps, and lead quarterly business reviews and executive sessions.
• Plan customer events and launches, collaborating with Support, Engineers, and Site Reliability Engineers to ensure success and guide issues/escalations to resolution.
• Develop best practices and assets from engagements to scale through partners and accelerate Google Cloud adoption.

Skills

Customer-facing experience

Cloud operations knowledge

Bilingual Spanish/English

Education

Bachelor’s degree in CS/Engineering or related field

MBA or Master’s degree (preferred)

Job description

Google LLC in Mexico City is seeking a Technical Account Manager I for Google Cloud Consulting (Spanish, English). You will guide customers through Google Cloud adoption and manage the delivery of Cloud Consulting engagements to drive customer success.

Responsibilities include leading implementation journeys, coordinating with cross‑functional teams, and developing strategic roadmaps based on customer needs.