Epic ASAP Associate — ED Workflow Specialist

Impact Advisors Mexico; Ciudad de México; Presencial; MXN 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Vacation days upgrade

Training & mentorship

Aguinaldo 15 days

Paid vacation and premium

Public holidays paid

Descripción de la vacante

Impact Advisors Mexico is seeking an Epic ASAP Associate to support Emergency Department workflows for U.S.-based healthcare organizations. The role focuses on analyzing, configuring, testing, and optimizing Epic ASAP to improve patient flow, triage, and clinical documentation.

Ideal candidates have 1–3 years in healthcare IT or operations, strong English communication, and an interest in Epic software. Training and mentorship are provided as part of a collaborative, learning-focused team.

Formación

• 1–3 years of professional experience in healthcare, acute care, emergency services, hospital operations, healthcare IT, clinical support, or a related environment.
• Advanced English proficiency, with the ability to communicate professionally in written and spoken English.
• Understanding of clinical and/or hospital operational workflows.
• Strong analytical, problem-solving, and research skills.

Responsabilidades

• Analyze and optimize Emergency Department workflows within Epic ASAP.
• Support system requests, incidents, and workflow issues related to Emergency Department functionality.
• Analyze clinical and operational requirements and translate them into application solutions.
• Support workflows related to patient arrival, triage, tracking, patient movement, and disposition.
• Support clinical documentation workflows and related application functionality.
• Assist with the analysis, configuration, testing, and validation of application changes.
• Support workflows involving orders for laboratory, imaging, medications, and clinical procedures.
• Investigate application issues, identify potential root causes, and coordinate appropriate resolutions with technical and operational teams.
• Participate in application testing, quality assurance, and validation of system enhancements.
• Create and maintain application documentation, workflow materials, and support resources.
• Collaborate with clinical, operational, and technical stakeholders to understand requirements and support effective solutions.
• Work collaboratively with related Epic application teams, which may include Orders, ClinDoc, Ambulatory, Radiant, Willow, and Security.
• Support initiatives focused on Emergency Department efficiency, workflow optimization, and patient experience.
• Participate in implementation, enhancement, or upgrade activities as applicable to assigned projects.

Conocimientos

ED workflow knowledge

Clinical/operational workflow analysis

Patient flow and tracking

Analytical problem-solving

Stakeholder communication

English proficiency

Team collaboration

EHR/EMR familiarity

Epic ASAP

Herramientas

Epic ASAP

Descripción del empleo

Impact Advisors Mexico is seeking an Epic ASAP Associate to support Emergency Department workflows for U.S.-based healthcare organizations. The role focuses on analyzing, configuring, testing, and optimizing Epic ASAP to improve patient flow, triage, and clinical documentation.

Ideal candidates have 1–3 years in healthcare IT or operations, strong English communication, and an interest in Epic software. Training and mentorship are provided as part of a collaborative, learning-focused team.