Clinical IT Helpdesk Specialist (24/7)

NTT DATA, Inc.; Región Centro; Presencial; MXN 688.231 - 1.032.346; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits from day one

Direct staff employment opportunities

Descripción de la vacante

NTT DATA, Inc. is seeking a Service Desk Analyst to improve patient outcomes by managing inbound calls in a call-center environment. The role requires at least 4 years of experience in service desk operations, effective communication skills, and strong troubleshooting capabilities. Candidates must be flexible with hours, including nights and weekends.

This position offers a comprehensive benefits package from day one of employment and emphasizes a strong service-oriented approach in all interactions. Candidates are expected to maintain a professional workspace and travel up to 10% if required.

Formación

• Minimum of 4 years of service desk or helpdesk experience.
• Minimum of 1 year of technical troubleshooting experience.
• Educational background in technical fields is a plus.

Responsabilidades

• Respond to inbound service-desk calls from healthcare customers.
• Track and document incident tickets and resolve incidents.
• Work with a high-speed wired internet connection.

Conocimientos

Service desk experience

Technical troubleshooting

Effective communication skills

English proficiency

Educación

High school diploma or equivalent

Descripción del empleo

NTT DATA, Inc. is seeking a Service Desk Analyst to improve patient outcomes by managing inbound calls in a call-center environment. The role requires at least 4 years of experience in service desk operations, effective communication skills, and strong troubleshooting capabilities. Candidates must be flexible with hours, including nights and weekends.

This position offers a comprehensive benefits package from day one of employment and emphasizes a strong service-oriented approach in all interactions. Candidates are expected to maintain a professional workspace and travel up to 10% if required.