Patient Portal Tech Support Agent - 24/7 Shift

NTT America, Inc.; Región Centro; Presencial; MXN 223.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Descripción de la vacante

NTT DATA Services is seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role handles inbound calls, provides first-level technical support, and ensures patient portal access runs smoothly in a 24x7 environment.

Shifts include nights, weekends, and holidays with training during day shifts. The ideal candidate communicates clearly, stays organized, and supports patients and users with professionalism and empathy.

Formación

• Bilingual (spoken and written) is required.
• 1–3 years of customer service experience, preferably in a contact center or medical environment.
• 1–3 years of experience analyzing and solving customer problems.
• Ability to communicate technical information clearly to non-technical users.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required.

Responsabilidades

• Handle inbound Patient Portal and Technical Support Service Desk calls in a 24x7 environment.
• Provide first-level technical support and escalate complex issues as needed.
• Deliver professional and high-quality customer service following scripts and procedures.
• Serve as the initial contact for patients and users needing login and technical assistance.
• Escalate issues to appropriate teams when necessary and suggest improvements to patient experience.
• Read text on screens during shifts and maintain a quiet, focused workspace.
• Maintain phone queue and adhere to schedule with breaks.
• Ensure access to a reliable, high-speed wired internet connection.
• Coordinate with manager via mobile phone for communications and two-factor authentication.

Conocimientos

Bilingual

Customer service

Problem solving

Technical communication

Organizational skills

High school diploma

Educación

High school diploma or equivalent

Descripción del empleo

NTT DATA Services is seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role handles inbound calls, provides first-level technical support, and ensures patient portal access runs smoothly in a 24x7 environment.

Shifts include nights, weekends, and holidays with training during day shifts. The ideal candidate communicates clearly, stays organized, and supports patients and users with professionalism and empathy.