Patient Portal Tech Support Specialist

NTT DATA North America; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

NTT DATA Services in Mexico is seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. The role focuses on providing support for patient portal applications and frontline technical help to users, ensuring smooth healthcare operations.

The ideal candidate is bilingual, has 1–3 years in customer service (preferably in a call center or medical environment), and can clearly communicate technical information to non-technical users while maintaining

Formación

• Bilingual in English and Spanish with written and spoken fluency.
• 1–3 years of customer service experience, preferably in healthcare or contact center.
• Ability to explain technical information to non-technical users.
• Strong organizational skills and attention to detail.

Responsabilidades

• Respond to incoming Patient Portal and Technical Support Service Desk calls, including workflow issues, application errors, access, and functionality.
• Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and company policies.
• Provide frontline technical support for all patients and users; serve as the first point of contact for login and technical assistance.
• Escalate complex technical issues to appropriate teams when necessary.
• Identify improvements to patient experience and deliver exceptional customer service to all callers.
• Read text on computer screens for the duration of the shift; remain in the designated workspace and in the phone queue for 8–10 hours.
• Ensure a quiet, private workspace with high speed, wired internet; have a working cell phone for manager communication and Two-Factor Authentication.

Conocimientos

Bilingual (English/Spanish)

Customer service

Call center experience

Typing

English proficiency

Educación

High school diploma

Descripción del empleo

NTT DATA Services in Mexico is seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. The role focuses on providing support for patient portal applications and frontline technical help to users, ensuring smooth healthcare operations.

The ideal candidate is bilingual, has 1–3 years in customer service (preferably in a call center or medical environment), and can clearly communicate technical information to non-technical users while maintaining