Clinical Application Services Engineer – Field Support

Siemens Mobility; Región Centro; Remote; MXN 240,000 - 320,000; Full time

Job summary

Kyndryl is seeking an IT Support Analyst to support Treasury and Cash Management operations, monitoring payment processing, bank statement interfaces, and access controls on banking portals. You will coordinate with Treasury, business users, and banking partners to ensure reliability and security.

The ideal candidate brings strong analytical, Excel, and incident-management skills, with experience in ticketing systems like ServiceNow and a focus on regulatory compliance.

Qualifications

• Excellent problem-solving, analytical, and critical-thinking skills.
• Communication and presentation skills, with the ability to convey complex data insights to both technical and non-technical audiences
• Ability to manage multiple projects simultaneously, while maintaining a high level of attention to detail
• Knowledge of incident and problem management processes
• Experience with job scheduling and monitoring tools
• Strong Microsoft Excel skills
• Familiarity with access management and reconciliation processes
• Understanding of bank statements, payment processing, and cash management concepts
• Experience with ticketing systems such as ServiceNow or similar platforms

Responsibilities

• IT Support Analyst is responsible for supporting Treasury and Cash Management operations by monitoring payment processing, bank statement interfaces, scheduled jobs, and banking portal access controls.
• This role serves as a critical link between Treasury Operations, business users, banking partners, and technical support teams to ensure the reliability, security, and compliance of Treasury applications and banking platforms.

Skills

Problem solving

Analytical thinking

Communication skills

Multi-project management

Incident management

Job scheduling tools

Excel

Access management

Cash management concepts

Ticketing systems

Tools

ServiceNow

Monitoring tools

Banking portals

Job description

Fully Remote
Guadalajara, Jalisco, Mexico
Full time
R-68526

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people‑Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

IT Support Analyst is responsible for supporting Treasury and Cash Management operations by monitoring payment processing, bank statement interfaces, scheduled jobs, and banking portal access controls. This role serves as a critical link between Treasury Operations, business users, banking partners, and technical support teams to ensure the reliability, security, and compliance of Treasury applications and banking platforms.

The successful candidate will provide operational support, perform access and reconciliation activities, investigate issues, coordinate incident resolution, and help maintain regulatory and audit compliance across Treasury systems and banking portals.

Who You Are

Required Skills and Experience

• Excellent problem-solving, analytical, and critical‑thinking skills
• Communication and presentation skills, with the ability to convey complex data insights to both technical and non‑technical audiences
• Ability to manage multiple projects simultaneously, while maintaining a high level of attention to detail
• Knowledge of incident and problem management processes
• Experience with job scheduling and monitoring tools
• Strong Microsoft Excel skills
• Familiarity with access management and reconciliation processes
• Understanding of bank statements, payment processing, and cash management concepts
• Experience with ticketing systems such as ServiceNow or similar platforms

Preferred Skills and Experience

• Treasury Management System