Client Support Agent

Maps Solutions; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

20 days annual leave

Job summary

Maps Solutions is seeking a driven Client Support Agent for an on-site role in Mexico City. You will respond to client inquiries via calls, email and chat, provide product information, and guide users through technical support.

The ideal candidate is fluent in English with native or near-native proficiency in another language, can multitask in a fast-paced environment, and may have a university degree. Resumes should be in English, and eligibility to work in Mexico is required.

Qualifications

• Native or near-native proficiency in English.
• Ability to communicate in another language.
• University degree would be an advantage.

Responsibilities

• Respond to client inquiries via calls, emails, and chat in a timely and professional manner.
• Provide prompt and accurate responses regarding products, services and technical support.
• Educate clients on features, benefits, promotions, and usage of products and services.
• Offer guidance and troubleshoot to assist clients.
• Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
• Escalate complex or unresolved issues to the appropriate person or Manager.
• Identify areas for improvement and share feedback with the team.

Skills

Native/near-native English

Second language proficiency

Education

University degree (advantage)

Job description

On behalf of our client—an esteemed and internationally acclaimed multi-asset broker,we are seeking a driven and strategicClient Support Agent.

Renowned for their strong global presence, innovative approach, and commitment to excellence, our client offers a dynamic and fast-paced environment where professionals can thrive and grow. This is a fully on-site role, ideal for individuals who enjoy working collaboratively and being at the heart of a high-performing team.

Responsibilities:

• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
• Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
• Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
• Offer guidance and troubleshoot support to assist clients.
• Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
• Escalate complex or unresolved issues to the appropriate person or Manager.
• Identify areas for improvement and share suggestions and feedback with the team.

Requirements:

• Relevant industry experience or native/ near-native proficiency in any language additional to English.
• Native or near-native proficiency in English.
• University Degree would be considered an advantage.
• Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.

Resumes must be submitted in English.

Applicants must be eligible or have legal authorization to work in the country where the position is based.

• 20 days of annual leave

All Applications will be handled with the strictest confidentiality.