Client Support Agent

HFM; México; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

20 days annual leave

Job summary

HFM in Mexico is seeking a driven Client Support Agent to join our team. You will respond to client inquiries via calls, email, and chat, delivering prompt, accurate product and technical support information.

The role requires native English proficiency and language skills beyond English, a university degree is a plus, and you will thrive in a fast-paced environment. 20 days of annual leave are offered, and consent to work in the country is required.

Qualifications

• Native or near-native English required.
• Proficiency in an additional language.
• University degree would be an advantage.
• Ability to excel in fast-paced environments and handle multiple tasks with accuracy and composure under pressure.

Responsibilities

• Respond to client inquiries via calls, emails and chat in a timely and professional manner.
• Provide prompt and accurate responses regarding products, services and technical support.
• Educate clients on features, benefits, promotions, and usage of products and services.
• Offer guidance and troubleshoot to assist clients.
• Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
• Escalate complex or unresolved issues to the Manager.
• Identify areas for improvement and share feedback with the team.

Skills

English fluency

Additional language

Education

University degree (advantage)

Job description

HFM is aninternationally acclaimed multi-asset broker, deliveringcutting-edge trading tools, platforms, and conditions totraders worldwide. We are committed to innovation,transparency, and excellence in the financial markets.

As wecontinue to expand, we are seeking a driven and strategic Client Support Agent tojoin our team.

Responsibilities:

• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
  
• Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
  
• Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
  
• Offer guidance and troubleshoot support to assist clients.
  
• Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
  
• Escalate complex or unresolved issues to the appropriate person or Manager.
  
• Identify areas for improvement and share suggestions and feedback with the team.
  

Requirements

• Relevant industry experience or native/ near-native proficiency in any language additional to English.
  
• Native or near-native proficiency in English.
  
• University Degree would be considered an advantage.
  
• Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.
  

Resumesmust be submitted in English. Applicants must be eligible orhave legal authorization to work in thecountry where the position is based.

• 20days of annual leave
  

AllApplications will be handled with the strictestconfidentiality.