Client Services Coordinator – Recruitment

Remoto Workforce; Puebla de Zaragoza; Hybride; MXN 190 000 - 257 000; Plein temps

Résumé du poste

Remoto Workforce is seeking a Client Services Coordinator to support client communication and keep the recruitment process moving efficiently. You will follow up with clients for feedback, coordinate interviews and start dates, and track recruitment activity in systems like HubSpot and Monday.

The role emphasizes coordination and client follow-up over outbound sales, with a hybrid schedule: in-office Monday–Thursday, Friday work-from-home, 9:00–18:00 Puebla time.

Qualifications

• Fluent/professional English, written and spoken.
• Strong organization and attention to detail.
• Ability to manage multiple active positions and follow-ups.
• Experience in customer service, appointment setting, chat support, or similar client-facing role.
• Comfortable sending professional follow-up emails to clients.
• Able to keep information/statuses updated in systems.

Responsabilités

• Follow up with clients after candidate submissions and obtain feedback.
• Communicate with clients via phone and email; handle feedback professionally.
• Coordinate candidate interview availability with recruiters and clients.
• Attend/observe short intake meetings to understand role requirements (not required).
• Share client feedback with the recruitment team and participate in handoffs as needed.
• Follow up with clients on key concerns or pending items during hiring.
• Support onboarding/start-date communications with candidates.
• Log client interactions and updates in HubSpot.
• Track 15–30 live positions simultaneously.

Connaissances

Fluent English

Excellent communication

Organizational skills

Multi-tasking

Customer service

Follow-up

Phone outreach

Outils

HubSpot

Monday

Description du poste

Client Services Coordinator – Recruitment

Position Overview

Full Time | Client & Recruitment Coordination / Customer Service & Sales

We are looking for a Client Services Coordinator to support client communication and keep the recruitment process moving efficiently. The person will follow up with clients for candidate feedback, coordinate interviews and start dates, track recruitment activity, and keep systems updated.

The role is primarily focused on coordination and client follow-up, rather than cold outreach or lead generation.

Schedule & Location

• Monday–Thursday: In-office — Explanada
• Friday: Work from home
• Schedule: 9:00 AM – 6:00 PM Puebla Time

Core Responsibilities

• Follow up with clients after candidate submissions and obtain feedback, or secure a clear timeline for feedback.
• Communicate with clients via phone and email; handle both positive and negative feedback professionally.
• Coordinate candidate interview availability with recruiters and clients.
• Attend/observe 10-minute intake meetings to understand the role and client requirements; participation is not required.
• Communicate relevant client feedback to the recruitment team and participate in handoffs as needed.
• Follow up with clients on key concerns or pending items throughout the hiring process.
• Support candidate onboarding/start-date communication and remain available for basic follow-up after the candidate starts.
• Keep Monday stages and dates updated in real time.
• Log client interactions and updates in HubSpot.
• Track approximately 15–30 live positions simultaneously, including submissions, interviews, feedback, and status updates.

Mandatory Requirements

• Fluent/professional English, both written and spoken.
• Comfortable making phone calls and conducting client follow-ups.
• Strong organization and attention to detail.
• Able to manage multiple active positions and follow-ups without losing track of deadlines.
• Customer service, appointment setting, chat support, or similar client-facing experience.
• Comfortable sending professional follow-up emails and communicating with clients.
• Strong follow-through and ability to keep information/statuses updated.

Preferred Qualifications

• Experience in recruitment coordination, staffing, customer success, account coordination, or similar.
• Experience coordinating interviews, schedules, or hiring processes.
• Experience with CRM/ATS/project management systems such as HubSpot or Monday.
• Comfortable with light sales/outreach activities when workload is low.

Compensation:

$20,000 MXN/month paid directly + contractor benefits.