Client Relations Specialist - Oaxaca: Trust & Growth

Placements24; Oaxaca de Juárez; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Job summary

Placements24 in Oaxaca City, Oaxaca, MX is seeking a Client Relations Specialist to manage a portfolio of clients and act as the primary contact for inquiries. The role emphasizes delivering exceptional customer experiences and coordinating with sales, marketing, and support teams to ensure client satisfaction.

The ideal candidate has strong communication, negotiation, and interpersonal skills with a focus on Spanish language, organizational excellence, and a proactive problem-solving approach.

Qualifications

• Proven experience in client relations, account management, or customer success.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in Spanish; knowledge of English is an advantage.
• Strong problem-solving and conflict-resolution abilities.
• Ability to build rapport and trust with clients.
• Excellent organizational skills and attention to detail.

Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Proactively engage with clients to ensure satisfaction and identify potential issues.
• Resolve client issues promptly and effectively, coordinating with internal teams as needed.
• Conduct regular check-ins and performance reviews with clients.
• Gather client feedback and provide insights to improve products and services.
• Maintain accurate client records and interaction history.
• Contribute to team goals by ensuring client retention and satisfaction.

Skills

Client relations

Account management

Customer success

Communication

Spanish (fluency)

Problem solving

Organizational skills

Interpersonal skills

Rapport building

Education

Bachelor's degree preferred

Job description

Placements24 in Oaxaca City, Oaxaca, MX is seeking a Client Relations Specialist to manage a portfolio of clients and act as the primary contact for inquiries. The role emphasizes delivering exceptional customer experiences and coordinating with sales, marketing, and support teams to ensure client satisfaction.

The ideal candidate has strong communication, negotiation, and interpersonal skills with a focus on Spanish language, organizational excellence, and a proactive problem-solving approach.