Asesor de Servicio al Cliente – Oaxaca (On-site)

Placements24; Oaxaca de Juárez; Presencial; MXN 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Career development

Resumo da oferta

WhatJobs Direct seeks an on-site Customer Service Advisor in Oaxaca City, Oaxaca, to deliver outstanding support across phone, email, and in-person interactions. You will handle inquiries, resolve issues, and maintain CRM records while ensuring a positive customer experience.

The ideal candidate has at least 2 years in customer service, strong Spanish communication, and proficiency with CRM tools. A high school diploma is required, with opportunities for growth in a supportive team.

Qualificações

• Minimum 2 years of customer service experience.
• Excellent Spanish written and spoken communication.
• Proficient with CRM software and service tools.
• Ability to multitask in a fast-paced environment.
• High school diploma required; higher education is a plus.

Responsabilidades

• Handle inbound inquiries via phone, email, and in-person channels.
• Provide clear information on products, services, and policies.
• Troubleshoot and resolve issues, aiming for first-contact resolution.
• Escalate complex cases to appropriate departments.
• Maintain accurate records in the CRM system.
• Gather customer feedback to identify service improvements.
• Proactively identify needs and offer solutions or recommendations.
• Deliver professional, friendly service to ensure customer satisfaction.

Conhecimentos

Customer service

Verbal and written communication

CRM proficiency

Multitasking and time management

Spanish language

Formação académica

High school diploma

Ferramentas

CRM software

Descrição da oferta de emprego

WhatJobs Direct seeks an on-site Customer Service Advisor in Oaxaca City, Oaxaca, to deliver outstanding support across phone, email, and in-person interactions. You will handle inquiries, resolve issues, and maintain CRM records while ensuring a positive customer experience.

The ideal candidate has at least 2 years in customer service, strong Spanish communication, and proficiency with CRM tools. A high school diploma is required, with opportunities for growth in a supportive team.