Client Relations Specialist (Customer Service)

North American Production Sharing de México, S.A. de C.V.; Tijuana; Presencial; MXN 522.739 - 871.232; Jornada completa

Descripción de la vacante

North American Production Sharing de México, S.A. de C.V. in Tijuana seeks a candidate for a Customer Service Management position. The role includes serving as the key contact for customers, managing relationships, and supporting project management activities.

The ideal candidate should have a technical degree in Business Administration or High School, possess strong communication skills, and have experience in customer service and project management. Excellent English skills are required.

Formación

• Experience in Customer Service details.
• Experience managing projects and handling multiple priorities simultaneously.
• Knowledge of supply chain, customer service, or logistics processes (preferred).
• Strong communication and interpersonal skills.
• Ability to lead initiatives and work collaboratively across teams.
• Results-oriented with strong problem-solving abilities.
• Advanced English.

Responsabilidades

• Serve as the primary day-to-day contact for key customers, ensuring high responsiveness and accessibility.
• Manage and strengthen relationships with key accounts, delivering a high level of customer satisfaction.
• Lead account-level initiatives related to organizational change management.
• Coordinate and support project management activities at the account level, ensuring timely and effective execution.
• Support new business development initiatives, including quotations and product launch requirements.
• Oversee and manage the order fulfillment cycle to ensure smooth operations.
• Drive and maintain high On-Time Delivery (OTD) performance.
• Collaborate with internal teams to continuously improve processes and enhance customer service.

Conocimientos

Customer focus

Attention to detail

Proactivity

Adaptability

Strategic thinking

Educación

Technical degree in Business Administration or High School

Descripción del empleo

Responsibilities

• Serve as the primary day-to-day contact for key customers, ensuring high responsiveness and accessibility.
• Manage and strengthen relationships with key accounts, delivering a high level of customer satisfaction.
• Lead account-level initiatives related to organizational change management.
• Coordinate and support project management activities at the account level, ensuring timely and effective execution.
• Support new business development initiatives, including quotations and product launch requirements.
• Oversee and manage the order fulfillment cycle to ensure smooth operations.
• Drive and maintain high On-Time Delivery (OTD) performance.
• Collaborate with internal teams to continuously improve processes and enhance customer service.

Qualifications

• Technical degree in Business Administration or High School.
• Experience in Customer Service details.
• Experience managing projects and handling multiple priorities simultaneously.
• Knowledge of supply chain, customer service, or logistics processes (preferred).
• Strong communication and interpersonal skills.
• Ability to lead initiatives and work collaboratively across teams.
• Results-oriented with strong problem-solving abilities.
• Advanced English

Key Skills

• Customer focus
• Attention to detail
• Proactivity
• Adaptability
• Strategic thinking