Client Launch Architect

Glia; México; Presencial; MXN 550.000 - 900.000; Jornada completa

Descripción de la vacante

Glia is seeking an Implementation Manager (Launch Manager) to be the face of Glia during onboarding for 15-20 client projects. You’ll oversee the full lifecycle from sales hand-off to a successful launch, advising clients on technical and operational strategy.

The role requires leading cross-functional teams, configuring applications, and translating deployments into measurable ROI for executives, while continuously refining processes to scale service delivery at Glia.

Formación

• 4+ years of experience managing implementations for SaaS or Enterprise-level clients.
• Understanding of APIs, HTML, and network security.
• Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools).
• Proven ability to coordinate multiple Client-facing projects simultaneously.
• Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables.
• A team player attitude with strong presentation skills, self-confidence, and enthusiasm.
• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way.
• Strong project management skills and a background in technical consultancy.
• Excellent written, oral, and social interpersonal skills across multiple audiences and methods.
• Highly collaborative and flexible
• Growth mindset with a natural curiosity about technology.

Responsabilidades

• Implementation Portfolio Management: Oversee a portfolio of 15-20 client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.
• Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.
• Value Delivery: Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.
• Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.
• Risk Mitigation: Manage client expectations, proactively flag alignment issues, and elevate blockers through internal channels as necessary to keep timelines on track.
• Enablement: Confidently train client administrators on platform configuration and support operators through simulated training exercises.
• Process Optimization: Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.

Conocimientos

Project management

SaaS experience

Client coordination

Cross-functional collaboration

Technical consultancy

Presentation skills

Herramientas

Drupal

CRM systems

ERP software

Descripción del empleo

Glia is seeking an Implementation Manager (Launch Manager) to be the face of Glia during onboarding for 15-20 client projects. You’ll oversee the full lifecycle from sales hand-off to a successful launch, advising clients on technical and operational strategy.

The role requires leading cross-functional teams, configuring applications, and translating deployments into measurable ROI for executives, while continuously refining processes to scale service delivery at Glia.