Client Coordinator (Fertility and Surrogacy, Bilingual English)

TK Recruitment; Ciudad de México; Hybrid; MXN 335,000 - 614,000; Full time

Benefits offered by this job

Remote work flexibility

Permanent contract after probation

Multicultural work environment

Job summary

TK Recruitment is seeking a Client Coordinator in Mexico City to be the primary contact for clients, offering empathetic support and personalized assistance throughout the surrogacy journey. You will guide clients through each step and coordinate travel, accommodations, and essential preparations to ensure a smooth arrival in Mexico.

This role requires strong organizational skills, excellent communication, and the ability to stay calm in high-pressure situations.

Qualifications

• Experience in customer service or call-center operations.
• Advanced or bilingual proficiency in English.
• Excellent communication with a compassionate approach.
• Ability to handle emergency or high-pressure situations calmly.

Responsibilities

• Be the main point of contact for clients, providing empathetic support and personalized assistance.
• Explain each step of the surrogacy process and guide clients through Mexico details.
• Assist with hotel bookings, transfers, and all necessary preparations for arrival in Mexico.
• Maintain clear and effective communication and address client questions, including consultations on legal aspects.
• Ensure payments are made on time and client satisfaction is maintained.

Skills

Customer service

Bilingual English

Communication

Empathy

Organization

Calm under pressure

Job description

Client Coordinator (Fertility and Surrogacy, Bilingual English)

For my client, an agency that offers exceptional surrogacy solutions for future parents and surrogate mothers, we are looking for a Client Coordinator in Mexico .

The Client Coordinator we are looking for must have values that support families who dream of having children, demonstrating empathy, commitment, and dedication in every interaction.

Objectives and Responsibilities:

You will be the main point of contact for our clients, providing empathetic support, clear communication, and personalized assistance to address their needs and concerns.

To be successful in this role, we expect you to have:

• Previous experience in customer service or call-center operations.
• Advanced or bilingual proficiency in English.
• Excellent communication skills with a compassionate and empathetic approach.
• Ability to handle emergency or high-pressure situations calmly and quickly.
• Strong organizational skills and attention to detail.
• Knowledge of surrogacy processes is a plus, but not mandatory.

To succeed in this role, you must be:

• Empathetic and compassionate to provide emotional support to those involved in the surrogacy process.
• Exceptionally organized to manage multiple tasks and details, ensuring everything is handled precisely.

What will you do?

• Once the client is transferred from the sales department, you will start guiding them and explaining each step of the process in Mexico in detail.
• Assist the client with hotel bookings, transfers, and all necessary preparations to ensure their arrival in Mexico is flawless.
• Maintain clear and effective communication with the client, guiding them through each stage of the surrogacy process and ensuring they understand each step.
• Respond to all their questions and offer consultations on legal aspects, ensuring the client is well-informed and at ease.
• Ensure that all payments are made on time, guaranteeing that the process progresses smoothly.
• Always be available to resolve any concerns and ensure that the client feels supported and satisfied at all times.

What we offer:

• Location in Mexico City with the flexibility to work remotely.
• Competitive salary, determined during the interview based on your experience and skills.
• Permanent contract with a 3-month probation period under a service provision contract.
• Broad career prospects with possibilities for promotion in a leading international company in the health and surrogacy industry.
• Excellent multicultural work environment and much more.

If you are ready to make a difference in the lives of families and have the profile we are looking for, we want to meet you!