Remote Bilingual Patient Support Agent

Resolv Global; México; Remoto; MXN 115.000 - 163.000; Tempo pieno

Descrizione del lavoro

Resolv Global is seeking a detail-oriented bilingual professional to join our fully remote patient support team. You will be the primary contact for patients, guiding them from scheduling through post-visit follow-up, while working from anywhere in Mexico. This is a fully remote, full-time contractor role.

Candidates must be fluent in English and Spanish, and submissions should be in English. A laptop is provided, and applicants must have an extra monitor, headset, and stable wired internet to

Competenze

• Fluent in English and Spanish, written and spoken.
• At least 1 year of experience in customer service, patient support, or a similar role.
• Proven experience working in a fully remote role.
• Strong written communication with clear grammar.
• Comfortable learning and navigating multiple software tools and platforms.

Mansioni

• Respond to patient inquiries via phone, email, text, and web chat.
• Schedule and manage patient appointments; handle changes or cancellations.
• Provide clear pre- and post-appointment instructions.
• Follow up to ensure patients have needed information.
• Support clinic operations with coordinating and administrative tasks.
• Maintain accurate records of patient interactions.
• Handle multiple channels while staying calm and professional.

Conoscenze

Bilingual English/Spanish

Customer service

Remote work experience

Written communication

Multitasking

Organizational skills

Empathetic communication

Time management

Strumenti

CRM software

Descrizione del lavoro

We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team.

In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.

This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.

What You Will Do

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
• Schedule patient appointments and manage changes or cancellations
• Provide patients with clear pre-appointment and post-appointment instructions
• Follow up with patients as needed to ensure they have the information they need
• Support clinic operations with coordination and administrative tasks
• Maintain accurate records of all patient interactions
• Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Contract & Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent contractor position

Important Information

• This is a fully remote opportunity
• Candidates must be fluent in English and Spanish
• Applications and resumes must be submitted in English
• Only candidates based in Mexico will be considered for this posting
• We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Pre-Screen Interview
• Live Interviews
• Background Check

Important

• All resumes must be submitted in English to be considered for the position.
• Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
• Incomplete applications may automatically be removed from consideration.
• A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.

Requirements:

What We’re Looking For

• Full professional fluency in both English and Spanish, written and spoken
• At least 1 year of experience in customer service, patient support, or a similar client-facing role
• Proven experience working in a fully remote role
• Strong written communication skills with attention to grammar and clarity
• Comfortable learning and navigating multiple software tools and platforms
• A stable internet connection and a dedicated, quiet home workspace
• Strong organizational skills and the ability to manage multiple tasks at once
• A patient, empathetic, and professional communication style at all times
• Currently residing in Mexico
• CRM experience
• Appointment scheduling experience
• Inbound and outbound phone calls, email, text messages, and web chat experience