Claims Coordinator

Forza Transportation; San Pedro Garza García; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

Amazon is seeking an On Site Coordinator to own the impact within the Fulfillment by Amazon program for 3P sellers. You will identify blockers, analyze inbound operations, and escalate issues to ensure proper inventory management across MX FCs.

You will partner with teams to measure defects, translate data into insights, and automate weekly reporting to drive improvements in delivery and reverse flow processes.

Formación

• Bachelor’s degree required.
• 2+ years of operations management experience.
• Fluent in English (spoken, written, reading).
• Able to work weekends, nights, and holidays.

Responsabilidades

• Partner with the program team to create key performance indicators and new methodologies for measurement and tracking FBA seller defects.
• Understand drivers, impacts on key influences on business dynamics and productivity.
• Translate data into actionable insights for the stakeholders.
• Automate reporting for weekly business metrics; identify areas of opportunity to automate and scale ad-hoc analyses.

Conocimientos

Operations management

English fluency

Flexible schedule

Data analysis

Educación

Bachelor's degree

Herramientas

Data modeling

Data pipeline design

Descripción del empleo

Description Amazon is looking for high-potential leaders, who are ready to own their impact in Fulfillment by Amazon program for 3P sellers. The FBA Ops team owns the seller facing workflow components and back-end services that productize supply chain capabilities and capture their inputs in user-friendly and intuitive ways regarding shipment delivery to Amazon MX FCs, pre-received catalog/shipment errors where FBA OPS team create and handle escalation tickets for proper inventory management. As FBA On Site Coordinatior, you will identify blockers from a) shipping inventory into Amazon's fulfillment network, b) stranded inventory inquires associated to IDQ and Compliance, c) removals escalation cases, d) analyze all the return metrics, troubleshoot all the deviations on the value chain such as DNR, Switcheroos, wrong item sent (WIS), damaged during transit (DDT) and wrong fault owner assignee and e)Missing from inbound reimbursement cases to determine top offenders, gaps in inbound operations to locate missing inventory.

Key job responsibilities

• -Partner with the program team to create key performance indicators and new methodologies for measurement and tracking FBA seller's defects.
• -Understand drivers, impacts on key influences on business dynamics and productivity.
• -Translate data into actionable insights for the stakeholders.
• -Automate reporting for weekly business metrics; identify areas of opportunity to automate and scale ad-hoc analyses.

Basic Qualifications

• - Bachelor's degree
• - 2+ years of operations management experience
• - Speak, write, and read fluently in English, and have the ability to take direction in English
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• - 2+ years of performance metrics, process improvement or lean techniques experience
• - Knowledge of data modeling and data pipeline design

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