Claims Coordinator

Del Monte Corporation; Región Centro; On-site; MXN 240,000 - 360,000; Full time

Job summary

Fresh Del Monte Produce invites applications for a Claims Coordinator in Mexico to support credit and collections by researching open invoices and processing deductions in a timely manner.

You will collaborate with Sales, Credit & Collections, and other departments to ensure proper documentation is available for credits, manage weekly open deductions reports, and input credits into the ERP system to drive on-time resolutions.

Qualifications

• English and Spanish (reading and writing)
• Knowledge of Microsoft Office Programs (Word, Excel and Outlook)
• Experience in Oracle system
• Excellent analytical skills
• Knowledge in SAP system

Responsibilities

• Review, research, and process deductions on assigned locations or customers in a timely manner, and in accordance with company policies and procedures as well as established timelines.
• Assist in obtaining the necessary documentation by requesting from vendors, customer portals or any available means to ensure that credits entered in the systems have the proper support to go through approval process without interruptions or delays.
• Review Miscellaneous Debits weekly and match credits entered to prepare offset requests.
• Partner with Sales team and Credit & Collections team to review open deductions including chargebacks/ miscellaneous debits to determine proper course of action for removal from aging report.
• Download customer checks and review items needing research of PO# to avoid chargeback creation where possible and needed.
• Prepare status report based off the Open Deductions Report on a weekly basis and/or as needed by updating and maintaining a daily progress Excel sheet on pending credits and follow up performed with sales.
• Work with Sales team, General Managers, A/R Credit and Collections team to enter credits in appropriate ERP system and follow these to final resolution.
• Perform other duties as needed/assigned.

Skills

English

Spanish

Microsoft Office

Analytical skills

Education

College degree or equivalent

Tools

Oracle

SAP

Job description

Fresh Del Monte Produce is growing — and you could be part of the journey!

Are you ready to bring fresh ideas, work with purpose, and join a global company making a real impact?

We’re opening a brand-new role and looking for someone full of energy, passion, and the drive to help shape the future… one fruit at a time.

Purpose of Position

The Claims Coordinator will work closely with Credit and Collections, Sales Department, and other departments to research open invoices, and to process pending open claims in a timely manner. In this role, will also maintain compliance with company guidelines, and will perform clerical duties as needed.

Responsibilities:

• Review, research, and process deductions on assigned locations or customers in a timely manner, and in accordance with company policies and procedures as well as established timelines.
• Assist in obtaining the necessary documentation by requesting from vendors, customer portals or any available means to ensure that credits entered in the systems have the proper support to go through approval process without interruptions or delays.
• Review Miscellaneous Debits weekly and match credits entered to prepare offset requests.
• Partner with Sales team and Credit & Collections team to review open deductions including chargebacks/ miscellaneous debits to determine proper course of action for removal from aging report.
• Download customer checks and review items needing research of PO# to avoid chargeback creation where possible and needed.
• Prepare status report based off the Open Deductions Report on a weekly basis and/or as needed by updating and maintaining a daily progress Excel sheet on pending credits and follow up performed with sales.
• Work with Sales team, General Managers, A/R Credit and Collections team to enter credits in appropriate ERP system and follow these to final resolution.
• Perform other duties as needed/assigned.

Required:

• English and Spanish (reading and writing)
• Knowledge of Microsoft Office Programs (i.e. Word, Excel and Outlook).
• Experience in Oracle system.
• Excellent analytical skills.
• Knowledge in SAP system.

Preferred:

College degree or experience equivalent.

***Please note: This position does not qualify for relocation expenses. ***

Fresh Del Monte Produce Inc. is a global leader in the production, distribution, and marketing of fresh and fresh-cut fruits and vegetables. Our diverse product portfolio also includes prepared fruits and vegetables, juices, beverages, snacks, and desserts—available in over 80 countries worldwide. With operations spanning more than 35 countries, we’ve proudly been nourishing families for over 135 years.

We are committed to maintaining a drug-free workplace and are proud to be an Equal Opportunity Employer. Fresh Del Monte and its affiliates do not discriminate based on race, color, religion, national origin, age, disability, gender, veteran status, or any other characteristic protected by applicable law.

Driven by our core values—Excellence, Care, Passion, Trust, and Creativity—we invite you to explore our career opportunities and join our FRESH team.