(CEN) ANALYST WORKFLOWS

Cemex; Monterrey; On-site; MXN 420,000 - 540,000; Full time

Job summary

Cemex is seeking a Workflows Analyst to automate service delivery by building digital workflows on the ServiceNow platform. The role involves designing, testing, and maintaining workflows to enhance end-user experience and streamline operations.

You will support service operations, define user stories, write technical docs, and ensure compliance with development standards while coordinating deployments and external teams.

Qualifications

• Bachelor’s degree in Systems Engineering or related.
• 3+ years working with multidisciplinary teams.
• 1+ years in software programming roles.
• Experience with web technologies: JavaScript, SQL, .NET, CSS3.
• Experience configuring ServiceNow instances.
• ServiceNow certifications desirable.

Responsibilities

• Design, build and test digital workflows to automate GES service delivery using ServiceNow.
• Provide technical support on operating services.
• Define user stories, generate technical documentation, and provide testing support and follow up of service configuration.
• Ensure development standards and guidelines are followed.
• Deep understanding of ServiceNow functionalities and modules; stay updated with new releases.
• Coordinate and manage GES deployments into production instance and external resources.

Skills

Time management

Problem solving

Customer focus

Teamwork

Self-motivation

Education

Bachelor’s degree in Systems Engineering or related

Tools

ServiceNow

JavaScript

SQL

.NET

CSS3

Job description

Job Description

The role of the Workflows Analyst is to automate service delivery by applying programming skills to build logical flows and smart forms to improve end user experience through digital workflows.

Main Responsibilities

• Design, build and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platform
• Provide technical support on operating services
• Support the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configuration
• Ensure development standards and guidelines are followed
• Have a deep understanding in ServiceNow’s functionalities and modules and keep up to date in new released functionalities
• Ensure ServiceNow platform scalability and instance health
• Coordinate and manage the GES deployments into production instance
• Manage external team resources

Position Challenges

• Learning and understanding of digitization requirements
• Act as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutions
• Coordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreements
• Instill a continuous improvement mindset
• Challenge existing processes to drive optimization and standardization
• Coordinate external development resources

Qualifications

• English language proficiency
• Academic Background: Systems Engineering Bachelor’s Degree or related
• Areas of expertise
• 3+ years of experience working with multidisciplinary teams
• 1+ years of experience in software programming related positions.
• Experience developing web based solutions using JavaScript, SQL, .NET, CSS3
• Experience configuring in ServiceNow instances desired
• Any ServiceNow certification(s) desired
• Soft Skills
• Ability to effectively assess customer needs while consulting and building solutions
• Time-management
• Problem solving
• Highly motivated and result-driven
• Teamwork oriented

Internal/External Relations

INTERNAL

• GES Directors and Area Managers
• Procurement Directors and Area Managers
• GES Business Excellence Team
• ServiceNow Product Owners
• Procurement SMEs
• P&IT technical teams

EXTERNAL

• ServiceNow Partners and Consultants

CEMEX Diversity and Inclusion Statement

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.