Carrier Payments & Support Specialist

C.H. Robinson Shared Services; Monterrey; On-site; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Wealth Accumulation Plan

Employee Stock Purchase Plan

Fortune 500 company exposure

Job summary

C.H. Robinson Shared Services is seeking a Carrier Financial Support Representative to be a primary contact for the carrier community, supporting payment setup and maintenance and verifying banking information.

You will resolve payment inquiries, maintain accurate records, and collaborate with internal partners to uphold controls and service levels while ensuring high-quality support.

Qualifications

• High school diploma or GED.
• Minimum 1 year of experience in financial support or related role.
• Strong written and verbal English and Spanish communication.
• Ability to manage multiple priorities with accuracy.
• Commitment to following established processes and controls.
• Ability to learn and apply complex procedures.

Responsibilities

• Process carrier payment setup and maintenance activities while ensuring accuracy and compliance with SOPs.
• Process financial documents and AP hold requests.
• Validate and verify carrier banking information with fraud prevention controls.
• Manage returned payments and support resolution activities.
• Monitor workflows and queues to meet service levels.
• Respond to inquiries from the carrier network and internal stakeholders.
• Research and resolve payment-related issues while maintaining service quality.
• Follow SOPs and established controls to maintain accuracy and productivity.
• Identify process improvement opportunities and collaborate with team members.
• Support continuous improvement and automation initiatives.
• Collaborate with internal partners to resolve issues and improve carrier experience.

Skills

Bilingual English/Spanish

Attention to detail

Strong communication

Time management

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

C.H. Robinson Shared Services is seeking a Carrier Financial Support Representative to be a primary contact for the carrier community, supporting payment setup and maintenance and verifying banking information.

You will resolve payment inquiries, maintain accurate records, and collaborate with internal partners to uphold controls and service levels while ensuring high-quality support.