Carrier Management & Freight Optimization Analyst

Johnson Controls, Inc.; San Pedro Garza García; On-site; MXN 450,000 - 700,000; Full time

Job summary

Johnson Controls, Inc. in North America is seeking a Carrier Management Analyst to support the Freight Payment & Audit team, overseeing a $250m regional freight spend and driving carrier invoicing accuracy and timely settlements for internal and external customers.

You will lead weekly to monthly carrier meetings, resolve payment issues, generate reports, and drive cross-functional projects to improve efficiency and adherence to carrier contracts.

Qualifications

• Bachelor's degree in supply chain, logistics, business, or related field preferred; relevant work experience also considered.
• Minimum of 3 years of logistics analyst or planning experience in manufacturing or procurement.
• Must be fluent in English.
• ERP experience a plus.
• Strong Excel, Word and PowerPoint skills a must.
• Thorough knowledge of the freight industry including TL, LTL, Ocean, and parcel.
• Basic knowledge of DOT ICC rules and regulations.
• Able to plan, think ahead, and prepare action plans to achieve results.
• Creative problem-solving and strong analytical abilities.

Responsibilities

• Schedule and conduct carrier meetings weekly, bi-weekly, monthly and as needed.
• Drive carrier account calls using a standard resolution process.
• Escalate and resolve carrier payment issues when necessary.
• Resolve invoicing issues related to missing rates, spot quotes, client review and carrier review.
• Pull statements of accounts and coordinate with freight audit providers to ensure timely payments.
• Create ad hoc reporting as necessary.
• Lead cross-functional projects to drive freight payment efficiency.
• Resolve carrier payment issues across functions in a timely manner.
• Program manage resolution of carrier payment issues including notes and deliverables after each call.
• Support carriers with remittance updates in ERP through GSOM process.
• Maintain Freight Audit policies/procedures and SOPs for users.
• Ensure carriers know the procedures on freight pay and audit; create action plans to resolve discrepancies.
• Research and evaluate alternative processes/systems for logistics needs.
• Perform other duties such as KPI reporting and project support.

Skills

Analytical skills

Communication skills

Planning

Problem solving

Education

Bachelor's degree in supply chain, logistics, or related field

Tools

ERP software

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Johnson Controls, Inc. in North America is seeking a Carrier Management Analyst to support the Freight Payment & Audit team, overseeing a $250m regional freight spend and driving carrier invoicing accuracy and timely settlements for internal and external customers.

You will lead weekly to monthly carrier meetings, resolve payment issues, generate reports, and drive cross-functional projects to improve efficiency and adherence to carrier contracts.