Carrier Management Analyst

Johnson Controls; Monterrey; On-site; MXN 500,000 - 750,000; Full time

Job summary

Johnson Controls in Monterrey, MX seeks a Carrier Management Analyst to support the Freight Payment & Audit team for North America. The role focuses on improving carrier invoicing accuracy, resolving payment issues, and reconciling accounts with core carriers to ensure timely payments.

Responsibilities include leading carrier meetings, driving escalation, and developing ad hoc reports for KPI tracking and process improvement.

Qualifications

• Must possess strong analytical abilities and problem-solving skills.
• Excellent communication skills across all levels of the organization.
• Ability to plan, coordinate and drive cross-functional initiatives.

Responsibilities

• Schedule and conduct carrier meetings weekly, bi-weekly, monthly, and as needed.
• Drive internal escalation and resolution for carrier payment issues.
• Ensure timely resolution of invoicing discrepancies and payment activity with carriers.
• Pull statements of accounts and coordinate with freight audit providers to ensure on-time payments.
• Create ad hoc reporting and support KPI reporting and project work.

Job description

The Carrier Management Analyst role is key within the Freight Payment & Audit team for North America, supporting multiple internal businesses (PBU’s) with $250m freight spend in the region. As part of the Freight Payment & Audit team, you will be responsible for providing effective Carrier Management support to deliver a seamless logistics experience to internal and external customers. The Carrier Management Analyst is responsible for improving carrier invoicing accuracy with our core carriers, timely resolution of issues and statement of account reconciliation for Freight Payment & Audit.

PRINCIPAL DUTIES

• Schedule and conduct weekly, bi-weekly, monthly and as needed carrier meetings based upon carrier alignment.
• Responsible for driving carrier account calls using a standard process for resolution
• Drive internal escalation and resolution for carrier payment issues when necessary
• Resolve invoicing issues related to all discrepant categories such as missing rates, spot quotes, client review and carrier review.
• Work with our carriers to pull statements of accounts and our freight audit provider(s) on payment activity to ensure carriers are paid on time and in line with JCI carrier contract payment terms.
• Create ad hoc reporting as necessary
• Lead cross functional projects to drive efficiency for various freight payment activities
• Work cross functionally to resolve carrier payment issues in a timely manner
• Program manage resolution of carrier payment issues including meeting notes, actions and deliverables after each call.

Support carriers with carrier remittance and updating email addresses for remittance on ERP through the GSOM process. Owns the implementation and adherence to the Freight Audit polices and procedures for use by plants, suppliers and distribution centers. Helps maintain SOPs, guidelines and supporting logistics information for users. Ensures carriers know the police, process and procedures on freight pay and audit. If carriers are not invoiced correctly, create action plan to resolve the discrepancy. Research and evaluate alternative processes and systems to assess their benefit and applicability to current logistics practices and business needs within the company. Other duties as assigned, such as Freight Payment & Audit, KPI reporting, and project support.

QUALIFICATIONS

• Bachelor’s degree in supply chain management, transportation, logistics, business, or related field preferred; relevant work experience also considered.
• Minimum of 3 years of logistics analyst or planning experience in a manufacturing or procurement environment.
• Must be fluent in the English language.
• ERP Experience a plus.
• Strong Excel, Word and PowerPoint skills a must
• Thorough knowledge of the freight industry, including TL, LTL, Ocean, and parcel
• Entry level knowledge of Department of Transportation (DOT) Interstate Commerce Commission (ICC) rules and regulations.
• Ability to plan, think ahead, and prepare action plans to achieve results
• Requires creative problem-solving skills and strong analytical abilities
• Excellent communication skills and the ability to communicate appropriately at all levels of the organization including written, verbal, and visual communications.
• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let us focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.