Carrier Management Analyst

Johnson Controls; San Pedro Garza García; On-site; MXN 420,000 - 540,000; Full time

Job summary

Johnson Controls in Mexico is seeking a Carrier Management Analyst to support the Freight Payment & Audit team for North America, overseeing $250m in freight spend. You will enhance carrier invoicing accuracy, resolve issues promptly and reconcile statements of account to ensure timely payments.

You will lead carrier meetings, drive process improvements, create ad hoc reports and collaborate cross-functionally to optimize freight pay activities across plants, suppliers and distribution centers.

Qualifications

• Bachelor’s degree preferred; relevant work experience considered.
• Minimum of 3 years logistics analyst or planning experience.
• Must be fluent in the English language.
• ERP experience a plus; strong MS Office skills (Excel, Word, PowerPoint).
• Thorough knowledge of the freight industry (TL, LTL, Ocean, parcel).
• Basic DOT/ICC rules knowledge; ability to plan and act ahead.
• Excellent communication and analytical skills; capable of cross-functional collaboration.

Responsibilities

• Schedule and conduct weekly, bi-weekly, monthly carrier meetings.
• Drive carrier account calls using a standard resolution process.
• Lead escalation and resolution for carrier payment issues.
• Resolve invoicing issues across discrepant categories (rates, quotes, reviews).
• Pull statements and coordinate with freight audit providers to ensure timely payments.
• Create ad hoc reporting as necessary.
• Lead cross-functional projects to drive freight payment efficiency.
• Work cross-functionally to resolve payment issues promptly.
• Program manage resolution of carrier payment issues with notes and actions.
• Support carriers with remittance updates in ERP via GSOM process.
• Own Freight Audit policies and SOPs; maintain related logistics information.
• Ensure carriers understand freight pay procedures and resolve discrepancies.
• Research and evaluate alternative processes for logistics needs.
• Other duties as assigned, including KPI reporting and project support.

Skills

Fluent English

Strong analytical abilities

Excellent communication

Creative problem-solving

Action planning

Education

Bachelor’s degree in supply chain management or related field

Tools

Excel

Word

PowerPoint

ERP systems

Job description

The Carrier Management Analyst role is key within the Freight Payment & Audit team for North America, supporting multiple internal businesses (PBU’s) with $250m freight spend in the region. As part of the Freight Payment & Audit team, you will be responsible for providing effective Carrier Management support to deliver a seamless logistics experience to internal and external customers.
The Carrier Management Analyst is responsible for improving carrier invoicing accuracy with our core carriers, timely resolution of issues and statement of account reconciliation for Freight Payment & Audit.

PRINCIPAL DUTIES:

• Schedule and conduct weekly, bi-weekly, monthly and as needed carrier meetings based upon carrier alignment.
• Responsible for driving carrier account calls using a standard process for resolution
• Drive internal escalation and resolution for carrier payment issues when necessary
• Resolve invoicing issues related to all discrepant categories such as missing rates, spot quotes, client review and carrier review.
• Work with our carriers to pull statements of accounts and our freight audit provider(s) on payment activity to ensure carriers are paid on time and in line with JCI carrier contract payment terms.
• Create ad hoc reporting as necessary
• Lead cross functional projects to drive efficiency for various freight payment activities
• Work cross functionally to resolve carrier payment issues in a timely manner
• Program manage resolution of carrier payment issues including meeting notes, actions and deliverables after each call.
• Support carriers with carrier remittance and updating email addresses for remittance on ERP through the GSOM process.
• Owns the implementation and adherence to the Freight Audit polices and procedures for use by plants, suppliers and distribution centers. Helps maintain SOPs, guidelines and supporting logistics information for users.
• Ensures carriers know the police, process and procedures on freight pay and audit. If carriers are not invoiced correctly, create action plan to resolve the discrepancy.
• Research and evaluate alternative processes and systems to assess their benefit and applicability to current logistics practices and business needs within the company.
• Other duties as assigned, such as Freight Payment & Audit, KPI reporting, and project support.

QUALIFICATIONS

• Bachelor’s degree in supply chain management, transportation, logistics, business, or related field preferred; relevant work experience also considered.
• Minimum of 3 years of logistics analyst or planning experience in a manufacturing or procurement environment.
• Must be fluent in the English language.
• ERP Experience a plus.
• Strong Excel, Word and PowerPoint skills a must
• Thorough knowledge of the freight industry, including TL, LTL, Ocean, and parcel
• Entry level knowledge of Department of Transportation (DOT) Interstate Commerce Commission (ICC) rules and regulations.
• Ability to plan, think ahead, and prepare action plans to achieve results
• Requires creative problem-solving skills and strong analytical abilities
• Excellent communication skills and the ability to communicate appropriately at all levels of the organization including written, verbal, and visual communications.

Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.