Carrier AP Operations Manager - NA Leader of 13-15

C.H. Robinson Shared Services; Monterrey; On-site; MXN 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Life and medical insurance

Wealth Accumulation Plan

Employee Stock Purchase Plan

Job summary

C.H. Robinson Shared Services seeks a Manager of Carrier Accounts Payable to lead cross-border AP operations for North America, including Mexico, the U.S., and Canada. You will manage a team of 13–15, ensure accurate payments, and uphold internal controls while driving transformation through automation.

This role emphasizes governance, fraud prevention, and continuous improvement, partnering with stakeholders to optimize processes and support enterprise initiatives.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum 5 years of Finance, Financial Operations, Shared Services, Accounts Payable, or related experience.
• Minimum 3 years of people leadership experience.
• Experience managing Accounts Payable operations or financial controls.
• Experience driving process improvement initiatives.
• Fluent Spanish and English communication skills.
• Ability to travel up to 10%.

Responsibilities

• Lead Carrier Accounts Payable operations supporting carrier payment activities across North America.
• Ensure accurate and timely carrier payments while maintaining compliance with company policies and regulatory requirements.
• Oversee payment setup, bank account verification, and carrier onboarding processes.
• Ensure adherence to fraud prevention controls, audit requirements, and financial governance standards.
• Participate in operating reviews, KPI management, and performance improvement initiatives.
• Serve as an escalation point for complex payment, compliance, and operational issues.
• Review workflow distribution and optimize resource allocation.
• Develop and enhance SOPs and process documentation.
• Continuously evaluate processes to improve efficiency, reduce risk, and strengthen controls.
• Leverage technology, automation, and AI solutions to improve operational effectiveness.
• Support enterprise transformation initiatives related to Accounts Payable and Shared Services.

Skills

People leadership

Finance operations

Process improvement

Bilingual Spanish/English

Education

Bachelor's degree

Job description

C.H. Robinson Shared Services seeks a Manager of Carrier Accounts Payable to lead cross-border AP operations for North America, including Mexico, the U.S., and Canada. You will manage a team of 13–15, ensure accurate payments, and uphold internal controls while driving transformation through automation.

This role emphasizes governance, fraud prevention, and continuous improvement, partnering with stakeholders to optimize processes and support enterprise initiatives.