Customer Service Representative

Allstate Northern Ireland Limited; Tijuana; Híbrido; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Weekly payment schedule

On-site parking

On-site wellness center

Life and burial insurance

Descripción de la vacante

Integon is seeking a Customer Service Representative in our Mexican division to act as the primary link between policyholders, agents, and Integon. You will answer questions, resolve issues, and guide customers through important insurance decisions with a focus on clear communication and helpful service.

Ideal candidates are bilingual in English and Spanish, possess strong written and verbal skills, and can multitask across multiple systems.

Formación

• High School Diploma or GED required.
• Fluent in English and Spanish.
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency with Microsoft Office applications.

Responsabilidades

• Answer questions and resolve issues from customers and agents.
• Process policy changes and guide customers through insurance decisions.
• Document call details and process billing questions with accuracy.
• Support policy cancellations, updates, payments, and refunds.
• Collaborate with teammates to ensure consistent, high‑quality service.

Conocimientos

Bilingual English/Spanish

Communication skills

Multitasking

Microsoft Office

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Job Description Customer Service Representative

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

About Integon

Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most. As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution.

About the Role

As a Customer Service Representative, you’ll be the primary connection between Integon, policyholders, and agents. You’ll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions. This role is ideal for people who enjoy problem‑solving, communicating clearly, and helping customers feel supported and valued.

What You’ll Do

• Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
• Answer incoming calls and provide clear guidance on existing policies.
• Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
• Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
• Review policy details, identify special circumstances, and provide accurate coverage information.
• Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.

What You Bring

• Required High School Diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.

Preferred (Nice to Have)

• Call center experience.
• Insurance industry knowledge.

Why Integon

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.
• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.
• Workplace On‑site parking.
• On‑site wellness center.
• On‑site coffee shop.
• Gaming room.

Who Thrives Here

You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Skills

• Consumer Protection
• Customer Data Management
• Performance Management (PM)
• Relationship Building
• Stakeholder Relationship Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

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To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you.