Butler Services Operations Lead

Rosewood Hotel Group; México; On-site; MXN 279,000 - 502,000; Full time

Job summary

Rosewood Hotel Group is seeking an experienced Butler Assistant Manager to oversee the butler team and related operations in a luxury hotel setting. You will supervise butlers, coordinate with departments, and ensure guests receive courteous, professional, and flexible service while maintaining Rosewood standards.

The role requires a minimum of 1 year of supervisory experience in a luxury hotel and fluent English communication skills.

Qualifications

• Minimum 1-year supervisory experience in a luxury hotel environment.
• Fluent speaking, reading and writing in English is required.

Responsibilities

• Provide courteous, professional, efficient and flexible service to internal and external guests at all times.
• Be thoroughly familiar with all services and facilities offered by the hotel and with the characteristics of the accommodation.
• Supervise that each butler is working properly in their assigned area and monitor operating supplies to reduce waste.
• Collaborate with housekeeping, maintenance, and other departments to ensure prompt guest service and smooth operations.
• Prepare daily arrival meetings and plan vacations with the manager while ensuring proper coverage.
• Maintain the high standards of Rosewood, including adherence to policies and procedures and confidentiality of guest information.

Skills

Supervisory experience

Guest service

Communication

Team leadership

Education

High school diploma

Job description

Rosewood Hotel Group is seeking an experienced Butler Assistant Manager to oversee the butler team and related operations in a luxury hotel setting. You will supervise butlers, coordinate with departments, and ensure guests receive courteous, professional, and flexible service while maintaining Rosewood standards.

The role requires a minimum of 1 year of supervisory experience in a luxury hotel and fluent English communication skills.