Business Systems Analyst L1

Axiom; Región Centro; On-site; MXN 270,000 - 390,000; Full time

Benefits offered by this job

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

Job summary

Axiom, the forthcoming independent company from Flex, seeks a Business Systems Analyst L1 to support manufacturing and production systems from Guadalajara North Campus. You will be the first contact for users, troubleshooting incidents and coordinating with IT and engineering to resolve issues quickly.

You will work with platforms like Flex Flow, ServiceNow, and custom systems, handling data queries and basic database tasks while contributing to process improvements and deployments.

Qualifications

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• English proficiency: Basic to Intermediate.
• Strong analytical and problem-solving skills.
• Excellent customer service orientation and communication skills.
• Schedule availability.

Responsibilities

• Provide Level 1 support for production-related systems and applications.
• Respond to and resolve tickets from manufacturing operations.
• Support internal platforms like Flex Flow, ServiceNow/Knowledge Base tools, and custom systems.
• Troubleshoot printer issues, label generation, and system connectivity problems.
• Monitor daily system performance to ensure uninterrupted production.
• Execute database queries to obtain, validate, and analyze operations data.
• Document incidents, root causes, and solutions in the process.
• Escalate complex issues to Level 2 or development teams.
• Collaborate with manufacturing, engineering, and IT to identify improvements.
• Assist testing and deployment of system enhancements and updates.

Skills

Analytical thinking

Problem solving

Customer service

English (basic to intermediate)

Education

BA/BS or equivalent

Tools

SQL

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

Business Systems Analyst L1 - Guadalajara, North Campus

Reporting to the IT Operations Manager, the Business Systems Analyst L1 role will be responsible for providing first-level support for manufacturing and production systems, ensuring the continuity of business-critical applications used on the production floor. This role serves as the primary point of contact for users, troubleshooting system incidents, supporting internal applications, and collaborating with technical teams to resolve issues efficiently.

Typical Day

• Provide Level 1 support for production-related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom-developed systems.
• Troubleshoot Zebra printer issues, label generation, and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain, validate, and analyze operational information.
• Document incidents, root causes, and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

Experience We’re Looking To Add

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• English proficiency: Basic to Intermediate.
• Strong analytical and problem-solving skills.
• Excellent customer service orientation and communication skills.
• Schedule availability.

What you’ll receive

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund.
• Life Insurance

KJ12

Equal Opportunity Employer

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).