Customer Service Representative

Axiom; Región Centro; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Axiom is seeking a Customer Service Representative in Guadalajara to manage customer inquiries and PO lifecycle. The role requires advanced English, strong organization, and the ability to work with cross-functional teams to track orders and coordinate shipments.

A commitment to delivering high-quality service and supporting enterprise digital infrastructure is essential. The position offers competitive salary, life and medical insurance, and additional benefits.

Qualifications

• Bachelor’s degree required.
• Advanced English required.
• Self-starter with strong organization and planning skills.
• Excel skills to perform pivot tables, vlookups, and work on shared files.
• Strong oral and written communication skills.
• Experience in a similar position.
• Experience interacting with internal customers and cross-functional teams.

Responsibilities

• Follow up on purchase orders placed by sites with the GBS team.
• Confirm PO details (price, quantity, MPN, DC).
• Ensure deliveries meet confirmations and need dates.
• Support order rescheduling (pull ins, push outs, cancellations).
• Execute PO management, splits and other key updates.
• Drive escalations when needed.
• Coordinate shipments with sites.

Skills

Advanced English

Self-starter

Strong organization

Oral and written communication

Experience in similar position

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Excel

Pivot tables

VLOOKUP

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara.

Reporting to the Business Manager, Customer Service Representative role involves is in charge of communicatingwith customers and deal with customer's inquiries.

What a typical day looks like:

• Follow up on po.s placed by sites with GBS team
• Po. confirmation ensuring that prices, quantity, MPN and DC are correct
• Ensure deliveries are done per required confirmations and need dates
• Support reschedule of orders such as pull ins, push outs, cancellations
• Execute po. management, splits and other key updates
• Drive escalations if needed
• Coordinate shipments with sites
• Work closely with BD
• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Interpret customer needs, recognize symptoms, causes and solutions.
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Involve in CFT, Operations and customer meetings.

The experience we’re looking to add to our team:

• Bachelor’s degree (BA or BS)
• Advanced English
• Required to be a self-starter with strong organization and planning skills
• Excel skills to perform pivot tables, vlookups, and ability to work on shared files
• Strong oral and written communication skills
• Experience in similar position
• Experience interacting with internal customers and cross-functional teams.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).