Business System Analyst

Resideo; San Luis Potosí; On-site; MXN 520,000 - 640,000; Full time

Job summary

Resideo is seeking a Business Analyst to bridge business and tech teams inside a SAFe environment, enabling scalable, high‑quality digital solutions. You will elicit and document requirements, craft user stories, and drive cross‑functional collaboration across eCommerce, middleware, front‑end, and data domains.

You will partner with distributed teams to ensure clear priorities, robust acceptance criteria, and strong governance of program increments, while maintaining comprehensive documentation

Qualifications

• Experience in SAFe or Agile environments with multiple concurrent teams.
• Proficiency in Confluence for documentation and collaboration.
• Proficiency in Draw.io for process flows and architecture diagrams.
• Experience across multi-system ecosystems, including eCommerce and enterprise systems.
• Ability to work with globally distributed teams across time zones.
• Strong communication skills with influence without authority.

Responsibilities

• Elicit, analyze, and document requirements across digital platforms.
• Translate business needs into user stories, features, and epics in Jira.
• Collaborate with distributed teams across functions to align priorities.
• Act as a key liaison ensuring teams understand requirements and dependencies.
• Participate in PI Planning, daily stand-ups, backlog refinement, sprint planning, and retrospectives.
• Create detailed process flows, system diagrams, and data mappings using Draw.io and Confluence.
• Maintain comprehensive documentation to support development, QA, and support teams.
• Partner with QA to ensure clear acceptance criteria and test coverage.
• Validate that delivered solutions meet business intent and quality standards.

Skills

SAFe

Confluence

Draw.io

React

Informatica

SAP CPI

Global teams

Influence without authority

Tools

Confluence

Draw.io

Shopify

Informatica

SAP CPI

React

Job description

We are seeking a highly motivated and experienced Business Analyst to join our Digital Technology team supporting web-based application delivery across a global manufacturing organization. This role is critical in enabling scalable, high-quality digital solutions across a Scaled Agile Framework (SAFe) environment where multiple teams operate concurrently within Program Increments (PIs).

You will act as the bridge between business stakeholders and cross-functional technology teams, ensuring clarity of requirements, alignment of priorities, and successful delivery of innovative digital capabilities.

JOB DUTIES:

• Requirements & Analysis
• Partner with business stakeholders and SMEs to elicit, analyze, and document requirements across digital platforms.
• Translate business needs into clear, actionable user stories, features, and epics within Jira.
• Ensure requirements are complete, testable, and aligned to business outcomes.
• Cross-Functional Collaboration
• Collaborate with geographically distributed teams, including:
• Graphic Design
• Middleware (Informatica, SAP CPI)
• React Front-End Development
• Product Information Management (PIM)
• Quality Assurance
• Act as a key liaison ensuring all teams understand requirements and dependencies.
• Agile Execution (SAFe)
• Actively participate in PI Planning, daily stand-ups, backlog refinement, sprint planning, and retrospectives.
• Support parallel team execution by managing dependencies and ensuring alignment across teams.
• Track progress and proactively identify risks or gaps impacting delivery timelines.
• Create detailed process flows, system diagrams, and data mappings using Draw.io and Confluence.
• Maintain comprehensive documentation to support development, QA, and ongoing support teams.
• Quality & Delivery
• Partner closely with QA teams to ensure acceptance criteria are clear and test coverage is comprehensive.
• Validate that delivered solutions meet business intent and quality standards.

YOU MUST HAVE:

• Strong experience working in SAFe or Agile environments with multiple concurrent teams.
• Hands-on expertise with:
• Confluence (documentation and collaboration)
• Draw.io (process flows, architecture diagrams, data flows)
• Experience working across multi-system ecosystems, including eCommerce and enterprise systems.
• Ability to work with globally distributed teams across time zones.
• Strong communication skills with the ability to influence without authority.

WE VALUE:

• eCommerce platforms (especially Shopify)
• Middleware/integration platforms (e.g., Informatica, SAP CPI)
• Front-end technologies (e.g., React)
• Product Information Management (PIM)
• Highly proactive and self-driven
• Comfortable chasing down information and driving clarity
• Detail-oriented with strong analytical thinking
• Ability to thrive in a fast-paced, complex delivery environment