Business Solution Representative- ROW - Africa

Hard Yaka; Tijuana; Presencial; MXN 250.000 - 500.000; Jornada completa

Descripción de la vacante

Viamericas in Tijuana seeks an energetic sales professional to drive customer service excellence and transactional growth. You will handle inbound/outbound calls, document interactions in Salesforce, and support pricing decisions while expanding the agency portfolio.

The ideal candidate is bilingual (English/Spanish) with strong negotiation, communication, and multitasking skills, capable of closing deals and maintaining high-quality interactions across departments.

Formación

• Understanding of the sales cycle with the ability to close deals.
• Bilingual in English and Spanish.
• Strong follow-up and negotiation skills.
• Excellent verbal and written communication skills with confidence.
• Problem-solving abilities and creative thinking.
• Ability to multitask and manage commercial conflicts.
• Capable of analyzing the market and identifying potential clients.
• Strong internet research skills.
• Excellent presentation, communication and interpersonal skills.
• Highly organized, detail-oriented and dedicated.
• Strong follow-up and multitasking abilities.

Responsabilidades

• Provide excellent customer service and solutions for inbound and outbound calls.
• Respond to phone calls and chat communications following quality guidelines.
• Collect information through customer service processes and update records.
• Monitor transactions by contacting customers, agents, beneficiaries, and payers; document interactions in Salesforce CRM.
• Monitor competitor landscape and coordinate rate adjustments related to pricing and profitability.
• Communicate effectively with other departments per company processes.
• Complete required documentation for Legal and Compliance Departments when necessary.
• Maintain and increase transaction volume within the assigned territory.
• Maintain and improve profitability of transactions within the assigned territory.
• Maintain and grow the assigned agency portfolio.
• Work collaboratively as part of a team.

Conocimientos

Bilingual English/Spanish

Sales cycle expertise

Negotiation skills

Excellent communication

Problem solving

Market analysis

Multitasking

Customer service

Herramientas

Salesforce CRM

Descripción del empleo

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.

Responsibilities

• Provide excellent customer service and solutions for inbound and outbound calls.
• Respond to phone calls and chat communications following the Company’s quality guidelines.
• Collect information through customer service processes and update contact records according to Company procedures.
• Monitor transactions by contacting customers, agents, beneficiaries, and payers as needed, documenting interactions in Salesforce CRM. Follow up and resolve issues reported by agents and field staff.
• Monitor competitor landscape information and coordinate exchange rate adjustments related to pricing and profitability.
• Communicate effectively and professionally with other departments as needed, following Company processes.
• Complete required documentation for the Legal and Compliance Departments when necessary.
• Maintain and increase transaction volume within the assigned territory.
• Maintain and improve profitability of transactions within the assigned territory.
• Maintain and grow the assigned agency portfolio.
• Work collaboratively as part of a team.

Requirenments

• Understanding of the sales cycle, with the ability to close deals.
• Bilingual in English and Spanish
• Strong follow-up and negotiation skills.
• Excellent verbal and written communication skills with a high level of confidence.
• Creative thinker with strong problem-solving abilities.
• Ability to multitask and manage commercial conflicts.
• Capability to analyze the market and identify potential clients.
• Strong internet research skills.
• Excellent presentation, communication, and interpersonal skills.
• Highly organized, detail-oriented, disciplined, and dedicated.
• Strong follow-up and multitasking abilities.

Working Conditions

• Availability for daily commute to the office.
• Ability to remain focused and calm when dealing with difficult or offensive customers.
• Availability to work overtime when unexpected tasks arise.
• Provide contingency support for the Call Center, handling “red phone” transactions during peak seasons or special situations.

Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.