Bilingual Business Solutions Consultant

Hard Yaka; Tijuana; Híbrido; MXN 280.000 - 420.000; Jornada completa

Descripción de la vacante

Viamericas is seeking a Business Solutions Representative to develop and service a portfolio of Agents, driving negotiations to increase shipping volume and profitability. The role focuses on delivering excellent support via inbound and outbound calls, regular outreach, pricing monitoring, and onboarding of new agencies.

The position requires 2–4 years in customer service or sales, strong English/Spanish communication, CRM expertise, and the ability to travel as needed to support growth in

Formación

• 2–4 years of experience in customer service, inside sales, account management, or business development.
• Fully bilingual in English and Spanish.
• Strong verbal and written communication skills.

Responsabilidades

• Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
• Conduct and document regular telephone outreach across the assigned territory.
• Monitor pricing and report on trends or discrepancies.
• Follow up with inactive agencies.
• Develop and implement business plans to support regional goals.
• Identify and prospect new business opportunities within the assigned territory.
• Prepare and submit reports on competitor activity.
• Provide support and assistance to sales field staff as needed.
• Oversee the full onboarding and installation process for new agencies.
• Support and develop new agents to ensure operational readiness.
• Maintain and increase transaction volume within the assigned territory.
• Ensure sustained and growing profitability of transactions in the territory.
• Grow and manage the portfolio of assigned agencies.
• Track, follow up, and resolve issues reported by agents and field staff.
• Maintain full availability to respond to operational and business needs.
• Collaborate effectively in a team environment to achieve common objectives.
• Periodically visits key accounts, to support with POS material, pricing, FX rates, and all tools needed to growth the business.
• Periodically visits decliners agents to support with all tools needed to recoup the transaction and growth the business.

Conocimientos

Bilingual English

Bilingual Spanish

Inside sales

Account management

Customer service

Herramientas

CRM software

PowerPoint

MS Word

Outlook

MS Excel

Descripción del empleo

Viamericas is seeking a Business Solutions Representative to develop and service a portfolio of Agents, driving negotiations to increase shipping volume and profitability. The role focuses on delivering excellent support via inbound and outbound calls, regular outreach, pricing monitoring, and onboarding of new agencies.

The position requires 2–4 years in customer service or sales, strong English/Spanish communication, CRM expertise, and the ability to travel as needed to support growth in